Customer Experience Analytics

Why ForeSee

Getting the Customer Experience Right

Starts with ForeSee

Only ForeSee has the technology to turn your customers’ voices into actionable insights that drive your business forward. ForeSee precisely measures the customer experience with each channel, using a proven methodology and established platform of products so companies can prioritize investments to drive future business success.
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Multichannel customer experience analytics

ForeSee’s proven approach to multichannel customer experience measurement and analysis tells you which channels are having the greatest impact on your business and where to make changes that deliver quantifiable results. Powered by voice of customer measurement, predictive analytics and a proven methodology, our ForeSee cx360 Platform provides unparalleled visibility into the multichannel customer experience.

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Our Customers

ForeSee focuses our analytics expertise on the customer experience challenge, and our innovative products are used by over 600 customers in a wide variety of industries. Our customer experience analytics help business leaders make critical investment decisions to gain a competitive advantage, resulting in a 90% customer retention rate.

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Discover how the leading food-focused social site leverages ForeSee’s multichannel customer experience analytics to understand customer satisfaction across platforms and devices .

Our Customers

ForeSee focuses our analytics expertise on the customer experience challenge, and our innovative products are used by over 600 customers in a wide variety of industries. Our customer experience analytics help business leaders make critical investment decisions to gain a competitive advantage, resulting in a 90% customer retention rate.

Learn Why

Download Case Study

Discover how customer experience insights from ForeSee help L’Oréal Paris better connect with consumers and drive brand engagement.

Our Customers

ForeSee focuses our analytics expertise on the customer experience challenge, and our innovative products are used by over 600 customers in a wide variety of industries. Our customer experience analytics help business leaders make critical investment decisions to gain a competitive advantage, resulting in a 90% customer retention rate.

Learn Why

Download Case Study

See how ForeSee data helps 3M measure and quantify the impact customer experience improvements have on purchase decisions.

Our Customers

ForeSee focuses our analytics expertise on the customer experience challenge, and our innovative products are used by over 600 customers in a wide variety of industries. Our customer experience analytics help business leaders make critical investment decisions to gain a competitive advantage, resulting in a 90% customer retention rate.

Learn Why

Download Case Study

See how the seventh largest municipal utility company in the U.S. uses ForeSee across channels to identify key focus areas and reduce cost-per-interaction.

Spotlight

The ForeSee E-Government Satisfaction Index (Q4 2014)

This report provides a comprehensive reflection of the citizen experience with federal government websites in the fourth quarter of 2014 and outlines seven best practices that can be rolled out at any federal department, agency or program to improve customer service efforts.

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The Answers™ Experience Index (AXI): 2014 U.S. Retail Edition

Which retailers are providing the best customer experiences for today’s multichannel shoppers? This research uses ForeSee’s proven methodology to measure customer experiences with the largest retailers in the United States, focusing on retailer’s three most important customer touchpoints: retail chain stores, e-commerce websites, and mobile experiences.

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The Answers™ American Employee Study

What makes employees satisfied and engaged? The study leverages ForeSee’s proven methodology to understand what’s happening with the American employee experience as a whole.

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Just Released
The ForeSee E-Government Satisfaction Index (Q4 2014)
Featured Content
The Answers™ Experience Index (AXI): 2014 U.S. Retail Edition
Featured Content
The Answers™ American Employee Study