Below, you’ll find a constantly-updated list of our latest press releases. Click on a title to view the full version.
New Research from Answers™ Establishes Quantifiable Link Between Retail Employee Engagement, Customer Satisfaction and Sales
Answers Corporation will debut research that offers quantifiable proof of the causal relationship between retail store employee engagement and customer satisfaction at the National Retail Federation’s (NRF) Annual Convention & EXPO, nicknamed “Retail’s BIG Show,” on January 11th and January 13th at 10:15 am.
Groundbreaking Employee Experience Measurement from Answers™ Brings Predictive Science to Workplace Analytics
The new Answers™ Employee Experience Measurement product leverages ForeSee’s patented predictive methodology to gauge employee satisfaction using key drivers, such as workload and compensation, to numerically quantify the impact each driver will have on employee engagement. This equips human resource executives with the ability to accurately and reliably prioritize initiatives to improve employee engagement.
By applying ForeSee’s patented experience analytics methodology, time-tested through more than 100 million consumer surveys, the Answers™ American Employee Study was able to identify the unique factors that drive employee engagement and satisfaction.
Approaching Black Friday, Amazon.com Nearly Dethroned by Other Leading Retailers as King of Online Customer Satisfaction
Preliminary findings from the Answers™ Experience Index (AXI): 2014 U.S. Retail Report, a multichannel, customer experience study that will be published in mid-December, show Amazon is once again leading in online customer satisfaction, but its leadership is eroding.
Answers Congratulates L’Oréal Paris’ Annamarie Bermundo, Honored Among 1to1 Media’s Customer Champions
Answers Corporation congratulates Annamarie Bermundo, Assistant Vice President of CRM and Digital Platform Development at L’Oréal Paris USA, on being named one of 12 1to1 Media Customer Champions for 2014.
ForeSee’s 2014 third-quarter E-Government Satisfaction Index includes citizen satisfaction scores for more than 100 federal websites, comparisons to private-sector satisfaction scores and details on citizens’ expectations for federal mobile sites.
cxIntegrate enables clients to marry ForeSee customer experience data with the Salesforce.com platform for a much more comprehensive view of their customers.
ForeSee E-Government Satisfaction Index: Satisfaction Scores in Q2 Improve As Federal Websites Begin to Meet the Multichannel Demands of Today’s Multi-Device Citizens
ForeSee’s latest e-government research shows citizen satisfaction with federal web and mobile sites is on the rise, with some government websites scoring higher in satisfaction than comparable private-sector websites.
David Karandish, Chief Executive Officer of Answers Corporation, received a Silver Stevie® Award for Executive of the Year in the Business Services category at the 12th Annual American Business Awards. The American Business Awards are the nation’s premier business awards program, honoring many of the world’s most respected executives, entrepreneurs, innovators and business educators.
ForeSee Research Reveals E-Government Citizen Satisfaction Continues Slow Decline, Still Outperforms Private Sector in Q1
ForeSee’s latest report provides a comprehensive reflection of citizens’ experience with the digital arm of the federal government and includes citizen satisfaction scores for more than 100 federal websites, comparisons to private-sector satisfaction and details on federal mobile expectations.
ForeSee congratulates two of its clients – OppenheimerFunds Inc. and Cars.com – for each winning a prestigious 2014 Global Contact Center Award from the International Customer Management Institute (ICMI). The companies use ForeSee’s cx360 Customer Experience Analytics platform to achieve excellence in their respective contact center operations.
ForeSee Named “Technology Partner of the Year,” Wins 2014 Gold Stevie® Award for Sales & Customer Service
ForeSee received a Gold Stevie Award for Sales and Customer Service, the top prize in the 2014 Technology Partner of the Year category, for its innovative customer experience measurement and predictive analytics platform that helps clients save hundreds of millions of dollars by delivering analytically driven recommendations that result in measurably better customer experiences.
TMC’s CUSTOMER magazine named ForeSee cxReplay for Mobile a 2014 Product of the Year. cxReplay for Mobile is the first software-as-a-service solution to analyze how individual consumers engage on mobile sites and apps through real-world session replay videos.
Answers Corporation Announces Acquisition of ForeSee Results, Inc. to Provide a Complete Customer Life Cycle Solution
Answers Corporation, a leading provider of cloud-based solutions that enhance customer acquisition and brand engagement, has acquired ForeSee Results, Inc., the leader in customer experience analytics. Acquiring ForeSee enables Answers to provide a full suite of solutions that span the customer life cycle — from optimizing customer acquisition to analyzing the customer experience to predicting future customer behavior.