The ForeSee Blog:
The Art & Science of
Measuring Customer Experience

ForeSee | Dave Lewan

About Dave Lewan

Dave Lewan is a Vice President at ForeSee. He is responsible for managing the organization focused on the public sector, including federal and state government departments and agencies, non-profit organizations, associations and higher education institutions. He is charged with defining strategy and leveraging internal resources to initiate new business opportunities while delivering to existing ForeSee public sector clients. He is also responsible for ForeSee’s Canadian business and cxMeasure for Stores in the private sector. Over the past 25 years, Dave has led organizations in a number of different areas including sales, marketing, product management and operations and technology. Prior to joining ForeSee in 2009, Dave held leadership roles at ADP, SalesLogix, Ultimate Software and Gevity. Dave graduated from the University of Minnesota with a degree in speech communications.

Read posts by Dave Lewan below.

7 Steps to Successful Government Customer Service

It takes a village to deliver great customer experience

In the public sector, anyone who is part of a team or program charged with delivering a great web experience, a positive interaction with citizens or potential donors calling your contact center or the developer who writes lines of code with the objective of allowing customers to access relevant, up-to-date information can be recognized as a customer experience professional. But meeting the needs and expectations of today's multichannel, multi-device consumers of information can be challenging. So how can public sector customer experience professionals keep up with the ever-increasing expectations of their customers? More

Achieving Customer Experience Excellence in Digital Government

The ForeSee E-Government Satisfaction Index (q4 2014)

It takes a village to deliver a great customer experience. Today’s release of The ForeSee E-Government Satisfaction Index (Q4 2014) highlights the importance of consistency in customer service for government agencies and outlines steps government customer experience professionals can take to achieve customer experience excellence with today’s multichannel, multi-device citizens. The report also reveals citizen satisfaction scores for 100 federal department, agency and program websites and the latest ForeSee Mobile Federal Government Benchmark. More

Digital Government: Making Customer Experience a Priority

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Today’s release of the ForeSee E-Government Satisfaction Index (Q3 2014) marks the 44th consecutive quarter ForeSee has been reporting on citizen satisfaction with government websites. Each quarter, the Index reports citizen satisfaction with federal government department, agency and program websites-and in Q4 of 2013, we expanded the Index to highlight mobile scores. The report serves as performance benchmark for digital government leaders and helps them understand performance from the citizen’s perspective. More

Digital Government Best Practices for Meeting the Expectations of Today’s Multichannel, Multi-Device Citizens

Download the ForeSee E-Government Satisfaction Index (Q2 2014)

For over 10 years, ForeSee has been measuring and reporting on citizen satisfaction with the digital government experience. In that time, we’ve seen technology evolve – and with that comes... More

ForeSee Releases New E-Government Satisfaction Index and Mobile Federal Government Benchmark

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The ForeSee E-Government Satisfaction Index (Q4 2013) Now Available Download the Report This quarter’s aggregate score for e-government websites (74.6 on the Index’s 100-point scale) is down slightly from last... More

Categories: E-Government Mobile