Act with Certainty

The ForeSee blog for CX professionals and the Voice of Customer community.

About The ForeSee Blog

As a pioneer in customer experience analytics, ForeSee delivers superior technology and proven methodology to connect the customer experience to the bottom line. The result is better business for companies and a better experience for consumers.

Read posts by The ForeSee Blog below.

Understanding the power of ForeSee benchmarks


The basic definition of a “benchmark” is a standard or point of reference to which something can be compared. The way it relates to customer experience isn’t much different; ForeSee’s... More

VoC Leaders: How MD Financial benefits from looking critically at CX data

Financial Services CX

Mike Starr is Digital Product Manager at MD Financial Management, who is responsible for gathering feedback and managing a product roadmap for his organization. Mike sat down with us to... More

Why Boston Children’s Hospital’s focus on measuring the patient experience is good for business

Sick Teddy Bear

Torin Gilkey is Senior Manager of Digital Experience at Boston Children’s Hospital and an advocate of Customer (Patient) Experience. He recently sat down with us to discuss how ForeSee is... More

Back-to-school shopping: Here’s what’s driving sales (Report)

Back to School

The underlying observation from the data is how much research via digital channels helps drives sales to physical stores. More

CMSWire: ‘5 Ways to Turn Customer Experience Data into Dollars’


The following excerpt comes from the latest article written by ForeSee Chief Strategy Officer Lenny Nash, published on customer experience publication CMSWire. More