Act with Certainty

The ForeSee blog for CX professionals and the Voice of Customer community.

About The ForeSee Blog

As a pioneer in customer experience analytics, ForeSee delivers superior technology and proven methodology to connect the customer experience to the bottom line. The result is better business for companies and a better experience for consumers.

Read posts by The ForeSee Blog below.

Winter shopping best practices: What retailers should know about the holidays

Winter Holiday Shopping

The holiday shopping season is upon us, and for retailers this is one of the biggest times of the year — with up to 30 percent of annual sales accounted... More

Categories: Retail Usability

Introducing ForeSee CX Suite: One solution to manage all your CX Intelligence needs

ForeSee CX Suite Featured

Over the years, our clients have told us that they struggle with data deluge, channel proliferation, and an overwhelming number of choices when it comes to technologies and partners to help manage their customer experience needs. Well, we hear you. And today, we’re excited to share how ForeSee is addressing these challenges. More

Categories: ForeSee News

VoC Leaders: How Time Warner Cable socializes ForeSee data & more

Socializing CX data

Laura Sharkey is Senior Manager of eCare and Customer Experience for Time Warner Cable. Her role at the company includes managing the Voice of Customer (VoC) program, including a focus... More

Understanding the power of ForeSee benchmarks


The basic definition of a “benchmark” is a standard or point of reference to which something can be compared. The way it relates to customer experience isn’t much different; ForeSee’s... More

VoC Leaders: How MD Financial Management benefits from looking critically at CX data

Financial Services CX

Mike Starr is Digital Product Manager at MD Financial Management, who is responsible for gathering feedback and managing a product roadmap for his organization. Mike sat down with us to... More