The ForeSee Blog:
The Art & Science of
Measuring Customer Experience

About JJ Cramer

As ForeSee’s Director of Sales, Mobile, JJ Cramer contributes to the development of institutional knowledge about the mobile customer experience, influences product innovation for ForeSee’s mobile solutions, and collaborates with ForeSee’s sales team to support clients. JJ has over 10 years of experience in digital research and is an expert in online custom research and customer analysis. JJ holds an undergraduate degree in psychology from the University of Pennsylvania and a Master’s degree from Springfield College. He is a former professional tennis player and has been with ForeSee since 2010.

Read posts by JJ Cramer below.

ForeSee Federal Government Mobile Benchmark

Government Mobile Benchmark

ForeSee’s mobile practice hits another milestone with the launch of the Federal Benchmark of mobile sites and apps for its clients. Just the fact that there is a mobile benchmark... More

Omnichannel vs. Multichannel

omnichannel vs. multichannel

Proudly published in, we decided to go for it and take a crack at clearing up the confusion between Omnichannel and Multichannel. We hear these two terms used frequently... More

The Mobile Persona of Device Engagement


Working around the house trying to shorten the honey-do list on the weekend is always a challenge.  But it’s much easier to accomplish when you have the right tool for... More

Categories: Mobile Multichannel

Nice Trowsers: t.dots and the Rise of Tablet Browsers

mobile customer experience everywhere

Tablets are moving towards the forefront of “Mobile First” thinking.  These devices are playing an increasing role in your customers experience and critical patterns are starting to emerge. More and... More

E=mc2: The Digital Definition

the future of customer experience

Everyone knows E=mc2. Because of this theory we are able to, with nuclear energy, power entire cities, or (unfortunately) completely obliterate them. I’m no Einstein, but if you apply the... More