Act with Certainty

The ForeSee blog for CX professionals and the Voice of Customer community.

ForeSee | Jim Yang

About Jim Yang

As Senior Vice President of Products, Marketing, & Services for Answers Cloud Services (ACS), Jim Yang oversees product management, strategy, marketing and client services for Answers’ suite of SaaS-based customer experience solutions. He has over 15 years of software product leadership and general management experience with leading enterprise and consumer brands. Most recently, Jim served as the Vice President of Products & Community for Answers.com, where he oversaw products, community development, content, usability design and business development. Previously, Jim led product management and usability for Shopping.com (acquired by eBay) and Linden Lab (creator of Second Life). He also held senior product leadership roles at Yahoo! and Netscape. Jim earned his bachelor’s and master’s degrees with honors in Electrical Engineering and Computer Sciences from the University of California at Berkeley, and his MBA from Stanford University.

Read posts by Jim Yang below.

Our Award-Winning Voice of Customer Technology: Present and Future

ForeSee Voice of Customer Technology

Answers recently ranked 11th on Forbes’ 2015 list of America’s Most Promising U.S. Companies for our continuous innovation in enabling brands to harness the voice of their customers to continuously improve their products and services. We’re proud to be named to this list, and wanted to share a few highlights from the past year that helped us get there. More

2014 Holiday Shopping Trends: The Results Are In

Today’s release of The ForeSee Experience Index (FXI): 2014 U.S. Retail Edition marks the 10th year we’ve been using ForeSee’s proven customer experience measurement methodology to report on the current state of the retail customer experience during the holiday shopping season.

This year’s report takes a broader view of the marketplace, measuring the customer experience with the largest retailers in the United States as recognized by Internet Retailer’s Top 500 web and mobile commerce sites and the NRF Stores Top 100 Retailers. It’s been another exhilarating year of learning, and we’re excited about the emerging industry trends we’re seeing. More

2014 Holiday Shopping Trends: The Early Returns Are In

2014 Holiday Shopping Trends

In late October we started surveying Americans shopping online, via mobile apps, and in retail chain stores as part of our research for the ForeSee Experience Index (FXI): 2014 U.S. Retail Report, a multichannel, customer experience study that will be published in mid-December. The study will report customer satisfaction scores for the top 100 retail websites, top 30 retail chain stores and top 30 retail mobile experiences.

To date, we’ve collected more than 15,000 survey responses, and we’ll continue to collect data well into December. And while the results are still highly preliminary, we wanted to share a few interesting trends we see materializing across the different shopping channels we’re measuring. More