Act with Certainty

The ForeSee blog for CX professionals and the Voice of Customer community.

About Krystel Harvey

Krystel Harvey is ForeSee’s Regional Manager in the San Francisco Bay Area. With seven years of experience in the customer experience space, she has a particular passion for the retail and internet services industries. Krystel holds an undergraduate degree from Brandeis University and a master’s degree from Stanford University.

Read posts by Krystel Harvey below.

The Customer Experience Hunger Games


A year and a half ago I never would have thought of comparing the blockbuster movie and book, The Hunger Games, to customer satisfaction analytics. Who would? Well, while recently... More

Let Them Eat Newsfeed

jumping the shark

So the world is having a meltdown… Or so it would seem if you live in Silicon Valley, like I do, and have been gawping at stock prices going down... More