The ForeSee Blog:
The Art & Science of
Measuring Customer Experience
About Kathy Totz
Kathy Totz is a Usability Auditor at ForeSee, where she uses her experience in conducting research and academic training to perform expert usability audits in industries such as Financial Services, Retail, Health Care, Technology, Telecommunications, and Government. Kathy received her Master of Science in Information degree from the University of Michigan, specializing in Human-Computer Interaction. She also holds a Bachelor’s degree in Psychology and Cognitive Science from Illinois Wesleyan University.
As mobile adoption rates continue to increase, it is imperative to ensure mobile interactions are easy and user-friendly in order to create positive consumer experiences within this evolving and critical... More