The ForeSee Blog:
The Art & Science of
Measuring Customer Experience

About Kathy Totz

Kathy Totz is a Usability Auditor at ForeSee, where she uses her experience in conducting research and academic training to perform expert usability audits in industries such as Financial Services, Retail, Health Care, Technology, Telecommunications, and Government. Kathy received her Master of Science in Information degree from the University of Michigan, specializing in Human-Computer Interaction. She also holds a Bachelor’s degree in Psychology and Cognitive Science from Illinois Wesleyan University.

Read posts by Kathy Totz below.

Usability Perspective: 5 Financial Services Login Tips for a Better Customer Experience

financial services mobile customer experience

Any bank, insurance agency, investment firm, or other financial services institution will tell you that one of the most common task (if not the most common) driving visitors to the... More