The ForeSee blog for CX professionals and the Voice of Customer community.
About Lija Hogan
Lija Hogan is Director of Usability Services at ForeSee. She has over 10 years of experience in the design, maintenance, and evaluation of websites, mobile sites, and software across a number of industries including Financial Services, Retail, Health Care, Technology, Telecommunications, Government, B2B, as well as News and Information with a primary focus on optimizing the user experience. She has Master’s degree in Information Science from the University of Michigan and is currently teaching a Usability Methods course there.
Usability is an essential piece in the optimization of the customer experience puzzle. The ForeSee Usability Services group defines Usability as: The measure of how well an interface (web, mobile,... More