The ForeSee Blog:
The Art & Science of
Measuring Customer Experience

About Matthew Dull

Matthew Dull is a Usability Manager at ForeSee, where he guides a group of usability auditors experienced in conducting expert analyses of sites across a number of industries, including Retail, Healthcare, Telecommunications, and Government. Previously he was an auditor, conducting more than 100 audits for both large and small clients, as well as an Information Architect for a large automotive site. Matt received his Master of Science in Information degree from the University of Michigan, specializing in Human-Computer Interaction. He also holds a Bachelor’s degree in Biology from Franklin & Marshall College.

Read posts by Matthew Dull below.

Usability Best Practices for e-Gov Mobile Web Experiences, Part 3

mobile customer experience tablet

So far I’ve talked in depth about six areas of the mobile experience and best practices on how to execute them from a usability standpoint. In this final post of... More

Usability Best Practices for e-Gov Mobile Web Experiences, Part 2

mobile customer experience 2

Last time, I took a look at some of the best practices for the mobile Web, including topics such as Mobile Site or Not Yet; Site vs. App; and Redirection.... More

Usability Best Practices for e-Gov Mobile Web Experiences, Part 1

ux-auditing

Many federal government agencies do not yet have mobile versions of their websites. Although that might be ok for now, it won’t be for very long. In a series of... More