Act with Certainty

The ForeSee blog for CX professionals and the Voice of Customer community.

Award-Winning Answers

As we hit the mid-year mark I want to take this opportunity to quickly celebrate some big wins we’ve logged as a company during the first half of 2014.

We started off with a bang with a two-fer in February, when ForeSee was named “Technology Partner of the Year,” winning the 2014 Gold Stevie® Award for Sales & Customer Service. Then days later, our cxReplay for Mobile technology earned CUSTOMER Magazine’s “Product of the Year” Award.

ForeSeee and Answers Win AwardsIn May, we were beyond thrilled when two of our clients, and Oppenheimer Funds, were recognized by the International Customer Management Institute (ICMI) for excellence in call center operations. We’re so proud of their well-deserved achievements, and the part ForeSee played in helping to measure and improve the call center experience for their respective customers.

A couple of weeks ago, Answers CEO David Karandish snagged our second Stevie® Award of 2014, this time for Executive of the Year. This comes as no surprise given everything he had accomplished in the past year alone – no less than three acquisitions: our now-sister companies Webcollage and Easy2 Technologies, the top rich product content publishers and retail syndicators, and of course, ForeSee. These acquisitions strategically transformed Answers from a pureplay Internet media entity into a powerful platform for solutions that help businesses measure and improve the multichannel customer experience.

And finally, yesterday, Answers was recognized as a 2014 Top Workplace by the St. Louis Post-Dispatch, an elite annual ranking that is based solely on employee feedback. Answers is the kind of company that greatly values entrepreneurship, so receiving team member feedback like “My input is genuinely welcomed, even to the CEO of our company. My ideas are actually implemented into the infrastructure of our business” is a huge win in itself.

Cheers to my outstanding colleagues and our client partners! I cannot wait to see what greater heights we can scale together in the second half of 2014.

Don Morrison | ForeSee

About the Author

As Executive Vice President & General Manager, Don is responsible for driving growth and delivering value to our clients. His focus is to leverage the combined assets of the Answers Cloud Services platform to help businesses measure and improve the multichannel customer experience to deliver better business results. Don has almost 30 years of experience in executive management, sales management, consulting and strategic planning, including several international assignments. Prior to joining ForeSee in 2009, he was an executive for GMAC Commercial Finance and Compuware Corporation, and held senior management positions at MascoTech, Inc., Coopers & Lybrand, and Deloitte & Touche. Don has an MBA degree from Bowling Green State University and a BBA degree from Eastern Michigan University.

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