Act with Certainty

The ForeSee blog for CX professionals and the Voice of Customer community.

Satisfaction matters: What great customer experience strategies get right.

Satisfaction differences

Customer satisfaction does matter, but it can be difficult to manage and assess. You can’t rely on idioms and common sense, you’ll need to adopt a method for measuring that satisfaction. And to measure it the right way, you need a methodology rooted in rigor and science. What does this mean? Simply put, satisfaction measured the right way should include a CX strategy that is: More

Ratings & reviews have a major impact on holiday shopping behavior (report)

Holiday ratings & reviews

The climate for retailers this holiday season is highly competitive, forcing companies to refine business strategies, hone marketing messaging, and double-down on an incredible customer experience. But there’s another factor... More

Like golf, there are 3 key components for improving your CX game

CX and golf

I’m a horrible golfer. Despite there being a golf course that shares my name, there is no metaphysical transcendence happening that improves my game. Regardless of how many rounds I... More

Categories: Insights

ForeSee Feedback now integrated into the new CX Suite

accelerate

Last week, as part of our Fall Release, we released ForeSee CX Suite, an integrated toolkit of our popular CX applications. ForeSee clients who use Feedback received early invitations to... More

Share your VOC expertise & elevate your personal brand: Last call for Summit speaker proposals

Summit Stage 2

The deadline to submit a proposal to speak at 2017 Connect: The ForeSee Summit is less than a week away! We want you to share your insights and experiences with... More

Categories: Events