Act with Certainty

The ForeSee blog for CX professionals and the Voice of Customer community.

What Retailers Should Know About The Online Apparel Boom

Online Apparel Retailers

The apparel and accessories  sector of the retail industry is experiencing major changes, with retailers seeing more business happening online than ever before, according to a recent report from Internet... More

Declining Facebook Engagement? Focus On Satisfaction Instead.

What to do about Facebook Engagement Decline

Many of you may have heard that social network giant Facebook recently decided to make a significant change to the algorithm that governs what appears in a person’s main news... More

Christmas In July: What Retailers Should Know About The Lure Of The Deal

Holiday Shopping

It’s summertime, and while the rest of us are barbecuing, retailers are already planning their holiday strategies. I thought it might be useful to take a look back at some... More

The Problem With Dropshipping: CX Consistency

Shipping

A customer buys from you online, the item gets delivered, and (as far as you know) everything went to plan. Yet, that same customer never returns to buy again. Sound... More

Why Email Is Still King (And How To Make It More Powerful)

Email Is King

As some marketers debate the effectiveness of email in a world of spam, smarter email filters from the likes of Google’s Gmail, and an increase in the sheer volume of... More