Act with Certainty

The ForeSee blog for CX professionals and the Voice of Customer community.

Why great CX measurement is invaluable to retailers — BloomReach (video)

BloomReach Interview with Dan Chester

Here at ForeSee, we often get asked for a quick elevator pitch on why improving the customer experience is the greatest competitive weapon retailers have in their arsenal. Watch ForeSee VP of Retail Sales Dan Chester do just that in this interview with BloomReach. More

Categories: Omnichannel Retail

E-Gov satisfaction remains virtually unchanged despite a turbulent election season

Government Satisfaction

Calling the 2016 Presidential election season “turbulent” would be a modest way of describing it, many may agree. But despite that, citizens’ satisfaction with online government services remains high, according... More

Summit presentations that score big: How to make your proposal stand out

ForeSee Summit Speaker

With 2017 Connect: The ForeSee Summit just a few months away, we’re in search of client speakers who want to share their customer experience (CX) measurement successes and inspire their... More

Categories: Case Stories Events

Winter shopping best practices: What retailers should know about the holidays

Winter Holiday Shopping

The holiday shopping season is upon us, and for retailers this is one of the biggest times of the year — with up to 30 percent of annual sales accounted... More

Categories: Retail Usability

A Salesforce-owned Twitter could still be a win for CX Intelligence

Social Network Birds

With the fires cooling around a sale of Twitter, there’s still a case to be made for why Salesforce may eventually renew its interest in the social network despite ending talks late last week. It’s also probably the one buyer that could transform Twitter into a platform capable of elevating the landscape of customer experience (CX) intelligence to new heights. More

Categories: Social Media