Act with Certainty

The ForeSee blog for CX professionals and the Voice of Customer community.

Going to NRF? 3 reasons you’ll want to visit ForeSee’s booth

The NRF BIG Show is one of the largest retail industry events of the year, so it’s hardly surprising that there will be no shortage of things vying for your... More

Categories: Company News Events Retail

ForeSee taps Ironman Justin Mason to lead Professional Services

While we’ve been hard at work developing the new ForeSee CX Suite, we’ve also expanded our Professional Services organization. And today we’re pleased to announce that Justin Mason has joined... More

Categories: Company News

VOC Leaders: For Verizon Wireless, CX data is instrumental to ‘getting it right’ (video)

Over 140 million people in the U.S. are subscribers of Verizon Wireless, the nation’s largest wireless carrier. With those sorts of numbers, listening to its customers is a necessity for... More

Categories: Client Insights

Recent Walmart TV commercial shows just how far customer expectations have evolved

A version of this article was originally published on LinkedIn. The way consumers shopped during the holidays in 2016 didn’t change drastically from the previous year. In 2015, 75% of... More

Categories: Insights Retail

Why CX still rules in a world with Amazon’s checkout-less retail stores

If I was a retailer that hadn’t bothered to develop a mature CX strategy, the news about Amazon’s new checkout-less grocery store would be alarming. However, those that have been... More

Categories: Insights Retail