Act with Certainty

The ForeSee blog for CX professionals and the Voice of Customer community.

Winter shopping best practices: What retailers should know about the holidays

Winter Holiday Shopping

The holiday shopping season is upon us, and for retailers this is one of the biggest times of the year — with up to 30 percent of annual sales accounted... More

Categories: Retail Usability

A Salesforce-owned Twitter could still be a win for CX Intelligence

Social Network Birds

With the fires cooling around a sale of Twitter, there’s still a case to be made for why Salesforce may eventually renew its interest in the social network despite ending talks late last week. It’s also probably the one buyer that could transform Twitter into a platform capable of elevating the landscape of customer experience (CX) intelligence to new heights. More

Categories: Social Media

Introducing ForeSee CX Suite: One solution to manage all your CX Intelligence needs

ForeSee CX Suite Featured

Over the years, our clients have told us that they struggle with data deluge, channel proliferation, and an overwhelming number of choices when it comes to technologies and partners to help manage their customer experience needs. Well, we hear you. And today, we’re excited to share how ForeSee is addressing these challenges. More

Categories: ForeSee News

How Ratings & Reviews boost holiday season visibility

Reviews and Ratings

I recently wrote a blog post about the critical role ratings and reviews play in increasing trust, improving visibility, and boosting SEO and SEM during the critical holiday season. I... More

VoC Leaders: How Time Warner Cable socializes ForeSee data & more

Socializing CX data

Laura Sharkey is Senior Manager of eCare and Customer Experience for Time Warner Cable. Her role at the company includes managing the Voice of Customer (VoC) program, including a focus... More