The ForeSee Blog:
The Art & Science of
Measuring Customer Experience

Digital Government Best Practices for Meeting the Expectations of Today’s Multichannel, Multi-Device Citizens

Download the ForeSee E-Government Satisfaction Index (Q2 2014)

For over 10 years, ForeSee has been measuring and reporting on citizen satisfaction with the digital government experience. In that time, we’ve seen technology evolve – and with that comes... More

Another Day, Another Customer Experience Metric

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It doesn’t matter where I go, there is always someone claiming to have the most important metric to assess the customer experience. Most of these “metrics of the moment” are... More

Award-Winning Answers

ForeSeee and Answers Win Awards

As we hit the mid-year mark I want to take this opportunity to quickly celebrate some big wins we’ve logged as a company during the first half of 2014. We... More

Three Reasons Why You Need to Measure the Mobile Experience Right Now

Using Smart Phone

When I joined the mobile team at ForeSee, I was surprised at how many clients used ForeSee to measure and improve the web customer experience on desktop but were not... More

ForeSee Releases New E-Government Satisfaction Index and Mobile Federal Government Benchmark

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The ForeSee E-Government Satisfaction Index (Q4 2013) Now Available Download the Report This quarter’s aggregate score for e-government websites (74.6 on the Index’s 100-point scale) is down slightly from last... More

Categories: E-Government Mobile