Act with Certainty

The ForeSee blog for CX professionals and the Voice of Customer community.

Why CX still rules in a world with Amazon’s checkout-less retail stores

If I was a retailer that hadn’t bothered to develop a mature CX strategy, the news about Amazon’s new checkout-less grocery store would be alarming. However, those that have been... More

Categories: Insights Retail

Here’s what people are saying about the 2016 ForeSee Experience Index

The ForeSee Experience Index, our annual study that shows how the top brands in retail stack up on customer experience (CX) within mobile, web, and in-store, is easily the biggest... More

Categories: Company News

Angela Duckworth to bring ‘Grit’ to 2017 Connect: The ForeSee Summit

What is “grit,” and why are those who possess it routinely associated with success? In New York Times best selling book Grit: The Power of Passion and Perseverance, author and... More

Categories: Events

How do top U.K. retailers stack up in web CX? Find out in the 2016 U.K. ForeSee Experience Index

U.K. retailers have the potential to make customer experience a true competitive edge, gaining a leg up on rivals and improving their bottom line. In the 2016 U.K. ForeSee Experience... More

VOC Leaders: How MSC Industrial Supply leverages CX data to gain an edge (video)

Amy Gableman is a Customer Experience (CX) advocate and UX designer at MSC Industrial Supply, one of the nation’s largest direct distributors of metalworking, maintenance, repair, and operations (MRO) products.... More

Categories: Client Insights