Act with Certainty

The ForeSee blog for CX professionals and the Voice of Customer community.

Replicating an In-Store Experience Online

More than ever, shoppers are looking to the convenience of online shopping. For example,this past holiday season we saw in-store Black Friday sales rise a mere 7%, while Cyber Monday... More

Categories: Usability

The Cross-Platform Mobile Problem

Alexei White is ForeSee’s Director of Emerging Technologies and author of the book JavaScript Programmer’s Reference. As the smartphone market becomes increasingly fragmented, it’s important to decide if you want... More

Categories: Mobile

Communicating Product Availability by Channel, Part One

Welcome to the first of three blog posts examining how multi-channel retailers can use their websites to support customers trying to complete common tasks such as researching and purchasing products... More

Categories: Usability

Tips to be Mobiletastic: Part One

This is the first post in the “Mobiletastic” series by Eric Feinberg, ForeSee’s Senior Director of Mobile, Media & Entertainment. Our mobile world is maturing at a lightning pace. By... More