Customer Relationships

How satisfied are your customers with your company overall? How do their interactions with different contact channels impact their relationship with your company?  How loyal are your customers?

Measuring satisfaction with the customer relationship and across all contact channels, allows for a cumulative understanding of the health of that relationship from your customers’ perspective. It also highlights where you’re falling short.

By analyzing the full customer satisfaction relationship, it is possible to connect changes or improvements made in the individual channels and show the lasting effect on your relationship with your customers and how it will impact their loyalty.

ForeSee quantifies the impact of your customer’s relationship with a company and their overall satisfaction, so you can answer questions that will help you assess the value of your company initiatives:

  • What do your customers need and expect from your company and are you meeting those expectations?
  • How are interactions with specific channels and the improvements you are making in those channels impact the customer relationship with your organization?
  • How is the satisfaction of your customers changing over time, and why?
  • Where should you focus your resources and investments to get the greatest return on customer relationship satisfaction overall?
ForeSee Satisfaction Analytics provide a comprehensive customer experience measurement system that gauges total success of your company from the customers’ perspective.

ForeSee Satisfaction Analytics provide continuous, reliable, and precise measurement of customers’ perceptions about their relationship with your company.

Our Advanced Analytics Portal and our expert analysts help you gain timely, continuous intelligence about your customer relationships. Our superior technology identifies opportunities to improve the customer relationship and influence behavior, which helps you allocate resources where they will have the greatest impact.

ForeSee publishes primary research on the impact of customer satisfaction and periodic satisfaction benchmarks throughout the year. Review our research commentaries.

SessionReplay shows you where your site visitors struggle (or succeed), recreating the visitor experience and seamlessly linking to survey responses through ForeSee Satisfaction Analytics. The dynamic, day-to-day access to this critical insight speeds identification of problems and their resolution with significant bottom-line impact to your company.

Measuring individual channels and the overall relationship provides context for your performance, which shows you how each individual channel compares with other companies in ForeSee benchmarks.

Measurement

ForeSee Satisfaction Analytics provide continuous, reliable, and precise measurement of customers’ perceptions about their relationship with your company.

Analysis

Our Advanced Analytics Portal and our expert analysts help you gain timely, continuous intelligence about your customer relationships. Our superior technology identifies opportunities to improve the customer relationship and influence behavior, which helps you allocate resources where they will have the greatest impact.

Benchmarking

Measuring individual channels and the overall relationship provides context for your performance, which shows you how each individual channel compares with other companies in ForeSee benchmarks.

Research

ForeSee publishes primary research on the impact of customer satisfaction and periodic satisfaction benchmarks throughout the year. Review our research commentaries.