The ForeSee Blog:
The Art & Science of
Measuring Customer Experience

ForeSee helps Argos make sense of its multichannel data

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As one of the U.K.’s leading digital retailers, Argos offers over 33,000 products — everything from furniture and electronics to clothing, jewelry, toys, and more — available for purchase via... More

Categories: Case Stories Retail

ForeSee Helps Life Fitness Ramp Up Customer Experience Analytics

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When Life Fitness wanted to step up its online efforts and relaunch its website, the exercise equipment manufacturer turned to ForeSee. Life Fitness knew it needed a partner with a... More

Case Study: ForeSee Connects T-Mobile to Multichannel Voice of Customer

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Your customers don’t stick to one contact channel. Neither can your customer experience analytics. That’s why T-Mobile partners with ForeSee to capture Voice of Customer across its web, mobile and... More

Improving the Contact Center Customer Experience: Understanding the Multichannel Experience

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In today’s multichannel, multi-device world, the contact center bears the brunt of many complex consumer problems. With so many digital channels available for self-service, many consumers view the contact center as a last resort. And when the contact center isn’t prepared to handle issues stemming from other channels, it could lead consumers to hang up on a company for good.   More

ForeSee Client Disney Talks Omnichannel Retail Success

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Delivering a great omnichannel experience--one that transcends individual touch points and consistently delights your customers--is no easy task. But it becomes much easier when your customer experience data provides actionable insights to help you drive meaningful change. That’s exactly what our client, Disney, has done--and continues to do--and you’re invited to learn more in our upcoming webinar, “Omnichannel Success: How Disney Offers Guests a Unified Customer Experience” on Thursday, February 12 at 11:00 a.m. PST / 2:00 p.m. EST. More