The ForeSee Blog:
The Art & Science of
Measuring Customer Experience

Prioritizing Website Improvements with Customer Experience Analytics

ForeSee and Econsultancy

Econsultancy understands the importance of providing great customer experiences, so they’ve implemented ForeSee cxMeasure for Web to help inform their website redesign. Using our proven approach to customer experience measurement, they've been able to pinpoint which areas of the web experience will have the greatest impact on desired customer behaviors so they can prioritize improvements accordingly. More

Tailoring the Customer Experience to Spanish Speakers in the U.S.

Tailoring the Customer Experience to Spanish Speakers

With cultural differences come differences in needs, wants and expectations, and it’s up to organizations that cater to large international groups to ensure they are providing the right experience to... More

Customer Case Files: Diagnosing the Customer Experience

customer-case-files

There has been a lot of news lately about our country’s healthcare system.  Regardless of the politics involved, one thing is clear: healthcare in this country is a complex business,... More

Interview: Using WoMI to Improve the NPS Concept

Using-WoMI-with-NPS

To demonstrate the differences between the commonly used Net Promoter Score (NPS) and the more reliable ForeSee Word of Mouth Index (WoMI), this is one in a series of interviews... More

Customer Case Files: Retailers Find Success Using Customer Experience Analytics

customer-case-files

It’s hard to believe that the holiday shopping season is right around the corner.  And with it will be the barrage of advertising and promotions that retailers rely on to... More