The ForeSee Blog:
The Art & Science of
Measuring Customer Experience

Another Day, Another Customer Experience Metric

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It doesn’t matter where I go, there is always someone claiming to have the most important metric to assess the customer experience. Most of these “metrics of the moment” are... More

Answers and ForeSee

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by David Karandish, CEO of Answers Three weeks ago, Answers acquired ForeSee and this might have resulted in some head-scratching. What would a company like Answers, best known for the... More

Why Amazon Ranks Number One in Customer Experience

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“The company that provides the best relationship with the customer will win — not through product, but through the best experience.” – Tesco chairman Sir Richard Broadbent “I would define... More

Measuring the Health of the E-Government

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There’s no denying that the rollout of Healthcare.gov has been a debacle.  However, this one site should not be the thermometer to measure the health of all federal government websites... More

What Makes a Good Customer Experience Metric?

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What Makes a Good Customer Experience Metric? We’re asked this question a lot. And while we have written other posts related to the topic, we feel it’s necessary to revisit... More