The ForeSee Blog:
The Art & Science of
Measuring Customer Experience

New FXI Sheds Light on Retail Customer Experience

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The ForeSee Experience Index (FXI): 2013 U.S. Retail Edition Now Available Download the Report Welcome to a new era of ForeSee Reporting. Today we released the landmark ForeSee Experience Index... More

UK Retailers Slide in Customer Satisfaction

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The ForeSee Experience Index (FXI): 2013 UK Retail Edition Now Available  Download the Report The UK is arguably emerging as the number-one internet shopping nation in the world. An October... More

Showrooming: Browsing Fees? Really?

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So…when did window shopping become a crime punishable by a fine? I’m happy to pay a cover charge at the corner bar to experience a good local band, or at... More

The Good News About Bad News

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Bad news is inevitable, but it’s the one thing we all try to avoid hearing or talking about. We live with the notion that if we can couch bad news... More