The ForeSee Blog:
The Art & Science of
Measuring Customer Experience

Digital Government Best Practices for Meeting the Expectations of Today’s Multichannel, Multi-Device Citizens

Download the ForeSee E-Government Satisfaction Index (Q2 2014)

For over 10 years, ForeSee has been measuring and reporting on citizen satisfaction with the digital government experience. In that time, we’ve seen technology evolve – and with that comes... More

ForeSee Releases New E-Government Satisfaction Index and Mobile Federal Government Benchmark

foresee-egov-satisfaction-q4-2013

The ForeSee E-Government Satisfaction Index (Q4 2013) Now Available Download the Report This quarter’s aggregate score for e-government websites (74.6 on the Index’s 100-point scale) is down slightly from last... More

Categories: E-Government Mobile

ForeSee Federal Government Mobile Benchmark

Government Mobile Benchmark

ForeSee’s mobile practice hits another milestone with the launch of the Federal Benchmark of mobile sites and apps for its clients. Just the fact that there is a mobile benchmark... More

Measuring the Health of the E-Government

healthcare customer experience

There’s no denying that the rollout of Healthcare.gov has been a debacle.  However, this one site should not be the thermometer to measure the health of all federal government websites... More

Usability Best Practices for e-Gov Mobile Web Experiences, Part 3

mobile customer experience tablet

So far I’ve talked in depth about six areas of the mobile experience and best practices on how to execute them from a usability standpoint. In this final post of... More