The ForeSee Blog:
The Art & Science of
Measuring Customer Experience

Digital Government: Making Customer Experience a Priority

secfinegovfeat

Today’s release of the ForeSee E-Government Satisfaction Index (Q3 2014) marks the 44th consecutive quarter ForeSee has been reporting on citizen satisfaction with government websites. Each quarter, the Index reports citizen satisfaction with federal government department, agency and program websites-and in Q4 of 2013, we expanded the Index to highlight mobile scores. The report serves as performance benchmark for digital government leaders and helps them understand performance from the citizen’s perspective. More

Digital Government Best Practices for Meeting the Expectations of Today’s Multichannel, Multi-Device Citizens

Download the ForeSee E-Government Satisfaction Index (Q2 2014)

For over 10 years, ForeSee has been measuring and reporting on citizen satisfaction with the digital government experience. In that time, we’ve seen technology evolve – and with that comes... More

ForeSee Releases New E-Government Satisfaction Index and Mobile Federal Government Benchmark

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The ForeSee E-Government Satisfaction Index (Q4 2013) Now Available Download the Report This quarter’s aggregate score for e-government websites (74.6 on the Index’s 100-point scale) is down slightly from last... More

Categories: E-Government Mobile

ForeSee Federal Government Mobile Benchmark

Government Mobile Benchmark

ForeSee’s mobile practice hits another milestone with the launch of the Federal Benchmark of mobile sites and apps for its clients. Just the fact that there is a mobile benchmark... More

Measuring the Health of the E-Government

healthcare customer experience

There’s no denying that the rollout of Healthcare.gov has been a debacle.  However, this one site should not be the thermometer to measure the health of all federal government websites... More