The ForeSee Blog:
The Art & Science of
Measuring Customer Experience

Measuring the Health of the E-Government

healthcare customer experience

There’s no denying that the rollout of Healthcare.gov has been a debacle.  However, this one site should not be the thermometer to measure the health of all federal government websites... More

Customer Case Files: Diagnosing the Customer Experience

customer-case-files

There has been a lot of news lately about our country’s healthcare system.  Regardless of the politics involved, one thing is clear: healthcare in this country is a complex business,... More

Keeping a Pulse on the Healthcare Industry

healthcare satisfaction benchmark

ForeSee released its annual healthcare benchmark to the media today that reports on the satisfaction that customers and patients have with their online experiences with companies within three major areas... More