The ForeSee Blog:
The Art & Science of
Measuring Customer Experience

Three Reasons Why You Need to Measure the Mobile Experience Right Now

Using Smart Phone

When I joined the mobile team at ForeSee, I was surprised at how many clients used ForeSee to measure and improve the web customer experience on desktop but were not... More

ForeSee Releases New E-Government Satisfaction Index and Mobile Federal Government Benchmark

foresee-egov-satisfaction-q4-2013

The ForeSee E-Government Satisfaction Index (Q4 2013) Now Available Download the Report This quarter’s aggregate score for e-government websites (74.6 on the Index’s 100-point scale) is down slightly from last... More

Categories: E-Government Mobile

U.K. Retailers and the Mobile Customer Experience Challenge

ForeSee-FXI-UK-Mobile-Retail-featured

The ForeSee Experience Index (FXI): 2013 U.K. Retail Mobile Edition Now Available Download the Report As the uptake of mobile e-commerce increases in the U.K. and across the world, it’s... More

ForeSee Federal Government Mobile Benchmark

Government Mobile Benchmark

ForeSee’s mobile practice hits another milestone with the launch of the Federal Benchmark of mobile sites and apps for its clients. Just the fact that there is a mobile benchmark... More

Financial Institutions Need to Earn Customer Satisfaction with the Mobile Experience, Not Buy It

Financial Services Mobile Customer Experience Feat

What does it cost to dominate mobile in banking these days? With consumer behavior shifting dramatically from branch networks to online and mobile channels, the stakes have never been higher... More