The ForeSee Blog:
The Art & Science of
Measuring Customer Experience

‘Watch’ Out: Apple’s New Products are Poised to Impact the Mobile Customer Experience

The Apple Watch

The ForeSee Mobile Team frequently has spirited discussions (er, debates) about mobile and wearable devices and the roles these devices play in the customer journey, and in lieu of Apple's recent new product announcements (the Apple Watch, the iPhone 6 and Apple Pay), we felt it would be appropriate to illuminate what we think of it all. More

Categories: Mobile

Digital Government Best Practices for Meeting the Expectations of Today’s Multichannel, Multi-Device Citizens

Download the ForeSee E-Government Satisfaction Index (Q2 2014)

For over 10 years, ForeSee has been measuring and reporting on citizen satisfaction with the digital government experience. In that time, we’ve seen technology evolve – and with that comes... More

Three Reasons Why You Need to Measure the Mobile Experience Right Now

Using Smart Phone

When I joined the mobile team at ForeSee, I was surprised at how many clients used ForeSee to measure and improve the web customer experience on desktop but were not... More

ForeSee Releases New E-Government Satisfaction Index and Mobile Federal Government Benchmark

foresee-egov-satisfaction-q4-2013

The ForeSee E-Government Satisfaction Index (Q4 2013) Now Available Download the Report This quarter’s aggregate score for e-government websites (74.6 on the Index’s 100-point scale) is down slightly from last... More

Categories: E-Government Mobile

U.K. Retailers and the Mobile Customer Experience Challenge

ForeSee-FXI-UK-Mobile-Retail-featured

The ForeSee Experience Index (FXI): 2013 U.K. Retail Mobile Edition Now Available Download the Report As the uptake of mobile e-commerce increases in the U.K. and across the world, it’s... More