The ForeSee Blog:
The Art & Science of
Measuring Customer Experience

Post-NRF Next Steps: 3 Things Retailers Need to Address in 2014

ForeSee NRF Multichannel Customer Experience

With the National Retail Federation’s (NRF) “Big Show”– a blitzkrieg of sorts, throwing the latest retail technology, toys, tips and strategies at attendees – behind us many of you may... More

Digital Convergence in Customer Experience

digital-convergence-customer experience

We are in the midst of a shift of how consumers use their mobile devices with retailers. The percentages of buyers and researchers are merging. It used to be that... More

Omnichannel vs. Multichannel

omnichannel vs. multichannel

Proudly published in MultichannelMerchant.com, we decided to go for it and take a crack at clearing up the confusion between Omnichannel and Multichannel. We hear these two terms used frequently... More

Best Practices for Measuring the Omnichannel Customer Experience

omnichannel customer experience best practices

Last week, we talked about the challenges of the omnichannel customer experience landscape. This time around we will talk about some of the best practices of measuring the omnichannel customer... More

The Challenges of the Omnichannel Landscape

omnichannel landscape challenge

Today’s consumers are multichannel, multi-device users and they are going to interact with companies at every engagement point without a second thought. So, without even consciously deciding to, they are... More