The ForeSee Blog:
The Art & Science of
Measuring Customer Experience

U.K. Retailers and the Mobile Customer Experience Challenge

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The ForeSee Experience Index (FXI): 2013 U.K. Retail Mobile Edition Now Available Download the Report As the uptake of mobile e-commerce increases in the U.K. and across the world, it’s... More

Digital Convergence in Customer Experience

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We are in the midst of a shift of how consumers use their mobile devices with retailers. The percentages of buyers and researchers are merging. It used to be that... More

Customer Experience: Price Doesn’t Matter as Much as You Think

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There’s no question that the Web is an ultra-competitive environment that accounts for a growing percentage of commerce during the holiday season. As found in the recently released ForeSee Experience... More

New FXI Sheds Light on Retail Customer Experience

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The ForeSee Experience Index (FXI): 2013 U.S. Retail Edition Now Available Download the Report Welcome to a new era of ForeSee Reporting. Today we released the landmark ForeSee Experience Index... More

UK Retailers Slide in Customer Satisfaction

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The ForeSee Experience Index (FXI): 2013 UK Retail Edition Now Available  Download the Report The UK is arguably emerging as the number-one internet shopping nation in the world. An October... More