The ForeSee Blog:
The Art & Science of
Measuring Customer Experience

Why Determining Quality of Customer Acquisition is as Important as Quantity

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Most retailers already measure which sources of customer acquisition result in the highest quantity of leads, and they may also be tracking how much each group spends. However, there is... More

E-Gov: 5 Ways Good Digital Experiences Drive Democracy

ForeSee | Dave Lewan

The day after President Obama’s inauguration in 2009, he issued a memo on how technology could and should be used to improve transparency, collaboration, communication, and trust. Seven years later,... More

Does Same-Day Delivery Matter?

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Amazon and Google are both in the same-day delivery game, and many retailers are scrambling to determine whether this model will gain enough popularity with consumers that the strategy should... More

CX Event Next Week | NGCX Conference

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When you think of San Diego, does your mind drift to cliff-lined beaches, sunshine, the Gaslamp District, and Mexican food? Mine does, and I’m lucky enough to live here.  ... More

Citizen Satisfaction Rivals Private Sector CX in 50th E-Government Satisfaction Index

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Today marks the release of ForeSee’s 50th consecutive quarterly E-Government Satisfaction Index. This special edition report measures over 185,000 citizen responses for the fourth quarter 2015, revealing that satisfaction with... More