The ForeSee Blog:
The Art & Science of
Measuring Customer Experience

NRF 2016 “Big Show” on a Tiny Budget?


Last minute approval to attend NRF, provided you keep the cost under control? Following these guidelines can help curb the costs and allow you to get the most out of Retail's Big Show. More

Categories: Events Retail

Digital Brick-and-Mortar: The 7 NRF Sessions For Seamless Retail Experience


This year's BIG Show resonates a key theme repeated in session after session: It's a Digital World, and Retail Brick and Mortar live in it. Customers demand a seamless experience and Retail must deliver. There are a myriad of seminars, sessions, and keynotes to attend and defining your agenda can be a tad overwhelming. We've narrowed down the impressive list to the top seven we'd attend in an effort to educate and give real world examples on how to capitalize on this seamless, digital brick-and-mortar imperative. More

The Fab-Five Attractions Outside of NRF 2016


The NRF "Big Show" extends well beyond the walls of Jacob Javits. Several events outside of the show attract the brightest minds in retail — learn about some of the hottest attractions around NRF. More

The 2015 ForeSee Experience Index (FXI): Retail Edition is Here!


We’re thrilled to share with you all the delectable customer experience insights we uncovered in the eleventh annual ForeSee Experience Index (FXI), our study that focuses on holiday retail. The FXI—based on over 40,000 survey responses—is the definitive snapshot into how well major retailers’ web, mobile and store channels met holiday shoppers’ needs and expectations, in addition to how these experiences rank against each other—from the customer perspective. More

The “Magnificent Seven” Preview of NRF 2016


This year will mark my 20th NRF “Big Show”, and the event still energizes me with anticipation.  It’s a reunion – we get to see longtime friends, partners and ambassadors of this field... More

Categories: Retail