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2012 — 2013 Media Coverage

Media Coverage

Online Shopping: More Popular (Yet Less Satisfying) Than Ever

Time

January 3, 2013

All Loyalty Is Not Created Equally

Direct Marketing News

January 1, 2013

Apple.com's Customer Satisfaction Hits Four-year Low

Fox News

December 28, 2012

Amazon Most Satisfying Website to Shop: Report

CNBC

December 27, 2012

Amazon Retains Top Rank in Christmas Customer Service Study

Internet Retailing

December 21, 2012

Amazon Tops Customer Satisfaction Index

Retail Gazette

December 20, 2012

Amazon is Ranked Best Online Christmas Shopping Experience as Retail Websites Close Doors to Last-minute Shoppers

Mail Online

December 20, 2012

Is Your Web Site Optimized for Mobile Devices?

Destination CRM

November 30, 2012

Financial Services Mobile Experiences Lag Traditional Web in Customer Satisfaction: Study

Mobile Commerce Daily

November 29, 2012

Banking Apps All Look Alike: Study

American Banker

November 29, 2012

Your Black Friday Savings Cheat Sheet

Forbes

November 22, 2012

Hospital Websites Don't Meet Consumer Expectations

Information Week

November 21, 2012

How to Combat Showrooming in Your Store

Multichannel Merchant

November 20, 2012

How to Cultivate Truly Loyal Customers

Inc.com

November 19, 2012

Smartphones to Play Bigger Role in Shopping

USA Today

November 15, 2012

Ranking Companies: The Cool Factor

Crain’s Detroit Business

November 4, 2012

Why Smartphones Aren’t Mini Computers

Mashable

October 23, 2012

Satisfaction with E-Government at Near Record Highs

TechJournal

October 23, 2012

ForeSee Study Ranks Retail Mobile Experiences, No Surprises on the Best

CMSWire

September 14, 2012

Amazon, Apple Top Mobile Retail Customer Satisfaction

TechCrunch

September 13, 2012

Citizen Satisfaction with E-Government Up, Survey Says

Government Technology

July 24, 2012

Hatred of Timeline Causes Satisfaction with Facebook to Plummet

FoxNews.com

July 18, 2012

Google+ Trumps Facebook in Customer Satisfaction

CNN.com

July 17, 2012

Facebook Satisfaction Tanks with Users, Falling Below Twitter, Pinterest, Google+

Huffington Post

July 17, 2012

Survey Fatigue: Do Companies Care What You Think?

MSNBC

June 20, 2012

Satisfied Visitors to B2B Websites More Likely To Buy

TechJournal

June 5, 2012

Facebook Sparks Divide: GM, Ford Advertising Strategies Diverge

Detroit Free Press

May 17, 2012

Netflix Reputation Ticks Up Slightly In Consumer Survey

CNN Money

May 11, 2012

Groupon's Andrew Mason Says No Regrets on Moving Too Fast

All Things D

May 7, 2012

Mobile is the Glue That Holds Channels Together

Mobile Marketer

May 4, 2012

In-Store Technology, Daily Deals and Social Media Drive Growth for Smaller Retailers

Retail TouchPoints

April 30, 2012

Half of Federal Websites Working on Mobile Strategy

Federal News Radio

April 24, 2012

Consumers rate Canadian e-retailers above average on satisfaction

Internet Retailer

April 3, 2012

Satisfied Call Center Customers Highly Likely to Make Purchase Recommendations

CRM Innovation

April 1, 2012

Contact Centers: Why Do We Hate Them So?

ZDNet

March 29, 2012

40th Consecutive Quarter of 25% Sales Growth for Ann Arbor's ForeSee

AnnArbor.com

March 28, 2012

Analytics for Multi-Channel & Multi-Device

Online Behavior

March 22, 2012

Are Daily Deals Dying? Or as Hot as Ever?

TIME Moneyland Blog

March 7, 2012

Deal Customers: We'll Be Back

Portfolio.com

March 5, 2012

Daily Deals Spur Repeat Business

Internet Retailer

March 5, 2012

How to Dig Deeper into Your Web Analytics

Inc.com

March 5, 2012

Survey: E-commerce Customers Generally Satisfied

USA Today

February 21, 2012

E*Trade Gets a Boost

Wall Street Journal Blogs

February 21, 2012

Travelocity Overtakes Expedia in Annual Satisfaction Survey

MSNBC

February 21, 2012

Consumers' Satisfaction With Netflix Nosedives

Internet Retailer

February 21, 2012

Measuring Mobile Satisfaction

Internet Retailer

February 1, 2012

Customers Keen to Embrace Mobile Retail

M & M

January 31, 2012

GSA Makes Great E-Gov Strides

AOL Government

January 19, 2012

E-gov Satisfaction at High Levels, Report Says

Federal Computer Week

January 19, 2012

Apple, Amazon Best for Mobile Shopping

The Street

January 13, 2012

Sales Light Up by 18% for Bulbs.com in 2011

Internet Retailer

January 11, 2012

It’s 2012, but These Major Retailers Still Can’t Get Online Right

MSNBC

January 3, 2012