Customer Satisfaction Webinars

Dave Lewan, Vice President of Public Sector at ForeSee, reviews where we've been by highlighting trends over the past decade, and looks to where we're heading by sharing insights on citizen satisfaction with federal government websites from Q4 2012.

Dave also covers findings on:

• Citizens' mobile usage
  
• The current state of e-government and citizens' perceptions of transparency
• Who is on top of the index and which site elements have the greatest impact on satisfaction.

Please click here to view a recording of this webinar

Dave Lewan, Vice President of Public Sector at ForeSee, reviews where we've been by highlighting trends over the past decade, and looks to where we're heading by sharing insights on citizen satisfaction with federal government websites from Q4 2012.

Dave also covers findings on:

• Citizens' mobile usage
  
• The current state of e-government and citizens' perceptions of transparency
• Who is on top of the index and which site elements have the greatest impact on satisfaction.

Please click here to view a recording of this webinar

Dave Lewan, Vice President of Sales at ForeSee, will highlight key trends and insights regarding citizen satisfaction and transparency with federal government websites. He will review which sites are at the top of the index and which site elements should be improved to increase citizen satisfaction and key future behaviors such as the likelihood to return to a site and recommend it.

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Is it complicated to measure how well your mobile channel works with your stores and website? Honestly, yes. But there’s already a proven method that connects mobile and retail experiences. In today’s competitive environment, it’s critical to know if your mobile app or site encourages loyalty and purchases – or if it drives them to the competition.

In this webinar hosted by NRF/Stores, Eric Feinberg, Senior Director of Mobile, Media and Entertainment at ForeSee, discusses how to best discover what impact mobile has on retail success. Using original research and customer satisfaction analysis, he’ll show why it’s essential to gain knowledge about your mobile users.

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Larry Freed, President and CEO of ForeSee, highlights key trends and insights regarding citizen satisfaction with federal government websites. He reviews which sites are at the top of the index and which site elements should be improved to increase citizen satisfaction and key future behaviors such
as the likelihood to return to a site and recommend it.

Please click here to view a recording of this webinar

Larry Freed, President and CEO of ForeSee, will highlight key trends, including the evolution of mobile usage in the e-government world, and insights regarding citizen satisfaction with federal government websites. He will review which sites are at the top of the index and which site elements should be improved to increase citizen satisfaction and key future behaviors such as the likelihood to return to a site and recommend it.

Please click here to view a recording of this webinar

This webinar provides commentary on ForeSee Results’ latest study of financial services websites. Larry Freed, President and CEO of ForeSee Results, discusses satisfaction with online banking outpacing customer satisfaction with the overall banking experience.

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Organizations that are committed to providing a superior customer experience face a common problem – how to evaluate and benchmark performance across multiple touch-points with consistent, insightful and actionable metrics that encompass the customers’ perspective? How many website clicks and page views are too many or too few? How much social media buzz impacts your bottom line? What’s the tolerance threshold for a call center call? Or the right amount of helpfulness for sales associates? Behavioral analytics are missing the contextual customer perspective that can yield insight to grow your business. Learn how to apply science and art to quantify intangible qualitative factors that influence and predict cross-channel customer behavior, not just report it.

This webinar shows you:

• A scientific approach to attitudinal analytics that complements behavioral metrics and provides a more well-rounded, accurate gauge of customer experience
• The difference between feedback and measurement analytics and why this difference is so important
• The advantages and drawbacks of promoter-based customer experience measurement
• How to deploy a consistent measurement framework across multiple channels to keep the pulse of customer relationships on a continuous basis

Please click here to view a recording of this webinar