Today’s customers expect seamless experiences across channels. This means service consistency, pricing and promotional coherence, and the ability to easily accomplish tasks wherever and whenever they choose. ForeSee’s proven approach to multichannel customer experience measurement and analysis tells you which channels are having the greatest impact on your business and where to make changes that deliver quantifiable results. Powered by precise voice of customer measurement, predictive analytics and the proven ForeSee CXA methodology, our cx360 product platform provides unparalleled visibility into the multichannel customer experience so you can achieve customer experience success.

Multichannel Customer Experience Analytics

Our multichannel customer experience analytics measure the entire customer experience — on the web, via mobile devices, with your contact center, in your stores, and with your social presence — so you can see your brand the way your customers do and make meaningful improvements that help you build a better business. What sets our analytics apart is the proven science of customer satisfaction — a leading indicator of business success. Learn More

cxReplay for Web and Mobile

Add the power of visualization to ForeSee’s customer experience analytics for web and mobile with cxReplay. Gain a clear and complete view of your customers’ web and mobile experiences to more accurately pinpoint where your visitors are struggling, so you can efficiently resolve issues that are negatively impacting the customer experience. Learn More

Answers™ Employee Experience Measurement

Discover what drives employee engagement and know where to improve. Employee Experience Measurement from ForeSee combines our proven approach to employee experience measurement with the dedicated support of an expert Employee Experience Analyst who works with you every step of the way–from survey development and deployment to results interpretation and reporting.  Learn more

Customer Data Integration

With our data integration capabilities, you can trend and correlate ForeSee data with external business metrics to understand how customer experience improvements impact company performance. Learn More

Portals and Reporting

ForeSee’s analytics portals make voice of customer analysis, customer experience mapping, and customer experience reporting a breeze. And because customer experience impacts the entire organization, our analytics portals are designed to meet everybody’s needs. Learn More