Mobile is everywhere your customers are. In fact, there are now more mobile devices in the world than people. Your customers are using mobile phones and tablets to research, shop, compare products and services, and read and write reviews — anytime and everywhere. In today’s always-on world, a great mobile customer experience is critical.
Create a Mobile Experience That Keeps Your Customers Coming Back
ForeSee cxMeasure for Mobile is used by forward-thinking business leaders across industries to measure, analyze and improve the mobile user experience. Powered by our proven approach to measuring customer satisfaction, ForeSee cxMeasure for Mobile accurately and precisely measures and analyzes the experiences your customers are having with your mobile phone or tablet site or app to give you actionable customer experience insights that inform your mobile strategy from your customers’ perspective.
cxMeasure for Mobile helps you discover how your mobile phone or tablet experience is impacting the customer journey, the impact mobile has on your other business channels, and where visitors may be struggling with your mobile experience. With cxMeasure for Mobile, you get:
- cxMeasure for Mobile gives you continuous, accurate and precise measurement of the mobile customer experience using ForeSee’s proven approach to customer experience measurement.
A Deeper Understanding of Your Mobile Audience
- Learn how customers are using your mobile site or app and understand their device-specific needs, wants, intents and expectations.
- Identify your mobile channel strengths, weaknesses and opportunities for improvement, and pinpoint actions that will have the most positive impact on your business.
Analysis and Communication
- Continuously monitor customer experience data, stay on top of performance trends and easily share the voice of the customer throughout the organization with our analytics portals.
- See how your mobile experience compares to the best in class, the best in your industry, and the best experiences in other channels with our multichannel customer experience benchmarks.
Replay Mobile Experiences
- Add ForeSee cxReplay for Mobile to cxMeasure for Mobile to visualize your customers’ native interactions — including device orientation, touches, taps, zooms and more — with your mobile site or app to identify what is and isn’t working and quickly implement improvements.
Take Verbatims to Vivid Insights
- Harness actionable insights from open-ended comments with ForeSee Sentiment Analytics and quantify positive and negative sentiment for deeper understanding of customer needs.
ForeSee offers ongoing measurement so you can see the impact your mobile site upgrades have on the consumer.
Justin Fromm, Research Director, ABC TV
Mobile devices are ubiquitous companions along every step of your customers’ journey with your company. Let ForeSee help you make it a journey they want to make again and again. Over 100 top companies and brands from across industries, including ABC Television, The Weather Channel, Forbes, StubHub, Allstate, Kraft Foods and more, use ForeSee cxMeasure for Mobile to create better mobile experiences for their customers. Contact us to see why.