Measure the Online Customer Experience with Certainty
ForeSee CX Measure for Web uses a proven approach to customer experience measurement to accurately measure your customers’ satisfaction with key elements of your website (e.g., functionality, navigation, content) and applies predictive analytics to quantify the impact those elements have on desired future customer behaviors (e.g., recommendations, purchases, brand loyalty). With CX Measure for Web, you can confidently and accurately identify website issues that directly impact the customer experience — and your bottom line.
CX Measure for Web goes beyond traditional satisfaction surveys and open-ended customer feedback so you can stop chasing squeaky wheels and focus on making improvements that matter to your customers. With CX Measure for Web, you can:
Gain a Deeper Understanding of Your Customers
- Our customer experience reporting capabilities help you discover not only who is coming to your website, but also what is bringing them there and how the experience you’re providing influences their behavior.
Get Actionable Insights
- Measure customer satisfaction continuously to detect and resolve issues before they negatively affect your business.
Analyze and Communicate
- Continuously monitor customer experience data, stay on top of performance trends and easily share the voice of the customer throughout the organization with our analytics portals.
Benchmark Against Peers and Industry Leaders
- Determine how your web customer experience ranks against key competitors, the best-in-class, and other industries with our multichannel benchmarks.
Understand and Represent Digital’s Contribution to Your Business
- The digital experience plays a critical role in the customer journey, but brands often lack the ability to connect the dots between digital and other channels. Without proper attribution, digital’s contribution to the rest of the business may be misunderstood, underestimated, and underfunded.
- Add ForeSee’s CX Measure for Digital Contribution to start measuring the omnichannel customer experience. Understanding digital’s contribution to the rest of the journey provides an unprecedented view of CX by linking each visitor’s digital experience to their post-visit journey.
See What Your Customers See
- Add ForeSee CX Replay for Web to see exactly how your customers are interacting with your website and speed up the identification and resolution of issues.
Take Verbatims to Vivid Insights
- Harness actionable insights from open-ended comments with ForeSee Sentiment Analytics and quantify positive and negative sentiment for deeper understanding of customer needs.
Using ForeSee, we’re constantly optimizing our site and monitoring the pulse of consumers . . . a gut feeling about what’s happening holds no weight. It’s great to have the ForeSee data to fall back on.
Annamarie Bermundo, Assistant VP of Digital and CRM Platforms, L’Oréal Paris
ForeSee CX Measure for Web measures the customer experience the right way so you’ll know which changes will have the greatest impact on your business. With nearly 13 years of experience and over 600 clients, including half of the Fortune 100, ForeSee is the undisputed leader in measuring customer experience on the web. Contact us to see why.