Your Data, Your Way
ForeSee gives you relevant access to your customer data when and how you need it. From analysts to executives, our solution is designed to meet the needs of key stakeholders within your organization. Our proven approach to customer experience measurement lays the foundation so you not only know how you’re doing, but where you should focus customer experience improvements to increase customer satisfaction and influence desired customer behaviors.
With the ForeSee Advanced Analytics Portal, you can slice and dice data, perform “what-if” analysis and analyze open-ended comments. Online (and mobile) access allows you to continuously monitor customer experience data, stay on top of performance trends and easily share voice of customer insights throughout the organization. Data is viewable by day, month, or a custom date range and can be accessed by an unlimited number of internal stakeholders.View Key Features
Know What’s Working and Where to Improve
View satisfaction summaries or detailed response data in an intuitive, graphical format. See current scores for all measured elements of your customer experience and use priority mapping to see which areas offer the greatest opportunity for improvement.
Segment, Compare and Calculate the Impact of Improvements
Advanced filtering capabilities help you gain intelligence based on broad or discrete customer segments (e.g., age groups, first-time visitors, repeat customers, etc.). Side-by-side comparison and trending features allow for even further analysis. Use the “what-if” calculator to see the expected impact you’ll get from increasing customer satisfaction with a specific element. Use the results to build a business case for improvement or to model the financial implication of changes.
Review Customer Feedback in Context
Easily and efficiently assess open-ended customer feedback within the context of customer satisfaction. The Comment Cluster tool groups verbatim comments around common themes and enables comments to be selected and emailed to stakeholders to help illustrate issues. ForeSee Sentiment Analytics offers robust ability to harness actionable insights from open-ended comments and quantifies positive and negative sentiment for deeper understanding of customer needs.
Efficiently Communicate the Right Data to the Right Audience
Generate reports on demand or for regularly scheduled deliveries. Create and save report distribution lists. Customize reports using filters to ensure audiences are getting the right level of detail or to pinpoint and isolate issues or accomplishments.
The ForeSee Executive Portal provides visibility into all measured touch points of your company’s multichannel customer experience. Online (and tablet) access gives you the ability to monitor key metrics and make informed decisions while multiple communication options allow you to easily and regularly communicate key information to co-workers, associates, partners and/or employees who can take actions needed to address issues.View Key Features
Understand Customer Experience Across and Between Channels
Combine multiple channels and multiple experience points into an aggregate score for insight into overall customer experience performance. Define your own weighting schemes to suit your business needs. Understand how the experience your customers are having in one channel impacts other channels and what you should improve.
See How Customer Experience Impacts Your Entire Business
Trend and correlate ForeSee data with external business metrics (financial, sales, operational, service, etc.) to see how customer experience is driving business performance.
Customer Experience Views for Multiple Audiences
Create topical dashboards for specific customer segments to easily access relevant customer experience insights throughout a journey, across channels, across brands, across geographies and more. Quickly prepare detailed customer experience dashboards that address strategic questions from executives and business leaders. Easily share dashboards to communicate customer experience and business issues with co-workers, associates, partners or employees who should know about them.
See How Your Customer Experience Ranks
Compare your scores to a variety of ForeSee industry and channel benchmarks to see how your customer experience ranks against competitors, other industries, other channels and over time. Benchmark quadrant views quickly show whether your organization is delivering a leading, lagging or unbalanced multichannel experience.
Keep a Pulse on Direct Feedback
Easily and efficiently assess open-ended customer feedback within the context of customer satisfaction. View open-ended customer comments with profile information or filter comments based on profile data.
Access customer experience data wherever you are with mobile versions of the ForeSee Advanced Analytics and Executive portals. Get a snapshot view of critical scores and trend lines on your Android or iOS device.View Key Features