ForeSee Results Christmas E-Retail Satisfaction Index 2009 (UK)

Overview Report: Forty of the top online retailers in the UK (according to traffic) are rated on the study's 100-point scale. Amazon continues to lead the Index with a score of 83, the only e-retailer in the UK to score above 80. Websites for Debenhams, M&M Direct, John Lewis, and WH Smith have seen the greatest increases in satisfaction since last year; all four registering year-on-year increases of 13% or more.

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