ForeSee Results Healthcare Benchmark 2010

Based on data from more than 80,000 visitors to dozens of public- and private-sector healthcare websites in August and September of 2010, ForeSee Results has produced a benchmark showing that pharmaceutical websites tend to outperform government-run healthcare websites, hospital websites, and health insurance websites in terms of customer satisfaction. The ForeSee Results Healthcare Benchmarks include a broad and deep set of websites in a variety of subcategories, such as Anthem, Blue Cross Blue Shield of Kansas, the Department of Health and Human Services, GlaxoSmithKline, the NIH, the National Cancer Institute, Northwestern Memorial Hospital, Proctor & Gamble, and the U.S. Department of Veterans Affairs.

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