The ForeSee Experience Index (FXI):
2013 U.S. Retail Edition


This report measures the customer experience with the biggest retailers in the United States and is separated into five individual reports that focus on different retail touchpoints including stores, Web, mobile experiences, contact centers and company-level satisfaction.

The report's revealing findings from more than 67,700 customer surveys allow for comparisons of both aggregate satisfaction and satisfaction with individual retailers at the company and channel level.

Complete the following form to access the full report and scores: