The ForeSee Experience Index: December 2013
This report offers the most comprehensive picture to date of how customer experiences with the top 100 brands across seven industries are predictive of companies’ future business success. The ForeSee Experience Index (FXI) quantifies customer experience by calculating satisfaction scores for each brand on a 100-point scale in addition to calculating scores for three key measurements that are predictive of future customer behaviors – Retention, Upsell and Recommend. Facebook is the lowest scoring brand in the overall index while Amazon scores highest across all industries measured. Download the full report to learn more.