The ForeSee Experience Index (FXI):
2013 UK Retail Edition
As competition heats up between the UK’s online retail giants, the quest to deliver a great customer experience is more mission-critical than ever. The ForeSee Experience Index (FXI): 2013 UK Retail Edition measures customer satisfaction across the UK’s top 40 online retailers and indicates a slight but meaningful decrease from Christmas 2012 to Christmas 2013. Retail giant Amazon scores highest whilst Ryanair bottoms out the Index by a significant margin. Download the full report for more.