Resources

Case Studies

See how ForeSee’s multichannel customer experience analytics are helping clients from across industries create better customer experiences that drive real business results. Brief registration is required for all downloads. To see our case studies by type, select from the following links:  PDF  |  Video


PDF Case Studies


Case Study: Disney Store

DESCRIPTION: Discover how ForeSee's multichannel customer experience analytics revealed big insights that helped Disney Store's e-commerce and brick-and-mortar teams work together as one to deliver better omnichannel Guest experiences that led to positive results during the critical holiday quarter and beyond.

TOPICS: Retail & E-Commerce, Web

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Case Study: Sur La Table

DESCRIPTION: See how Employee Experience Measurement from ForeSee enabled Sur La Table’s Human Resources team to gain big workforce insights and actionable results with less effort.

TOPICS: Employee Experience Measurement

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ForeSee Allrecipes Case Study

Case Study: Allrecipes

DESCRIPTION: Discover how the leading food-focused social site leverages ForeSee’s multichannel customer experience analytics to understand customer satisfaction across platforms and devices to inform the design of better brand experiences for key customer segments.

TOPICS: Media & Entertainment, Web, Mobile

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ForeSee L’Oréal Paris Case Study

Case Study: L’Oréal Paris

DESCRIPTION: Discover how the world's number one total beauty brand leveraged insights from ForeSee cxMeasure for Web to better connect with consumers and drive brand engagement.

TOPICS: Consumer Products, Web

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Case Study: JEA

DESCRIPTION: The seventh-largest municipal utility company in the U.S. uses ForeSee cxMeasure for Contact Center and cxMeasure for Web to identify key focus areas and reduce cost-per-interaction.

TOPICS: Telecom & Utilities, Contact Center, Web

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Case Study: House of Fraser

DESCRIPTION: Discover how ForeSee cxMeasure for Contact Center helped U.K. retailer House of Fraser save hours of guesswork trying to troubleshoot contact center issues around delivery complaints.

TOPICS: Retail & E-Commerce, Contact Center

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Case Study: Fathead

DESCRIPTION: Specialty retailer Fathead, the leader in licensed sports and entertainment graphics, uses ForeSee cxMeasure for Web to find better ways to serve their customers.

TOPICS: Retail & E-Commerce, Web

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Case Study: PBS

DESCRIPTION: ForeSee cxMeasure for Web helps PBS gain customer-driven insights to evaluate and adjust its digital strategy and create more engaged users.

TOPICS: Media & Entertainment, Web

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Case Study: ABC Television

DESCRIPTION: America’s favorite network uses ForeSee cxMeasure for Mobile to gain critical insights about mobile viewers.

TOPICS: Media & Entertainment, Mobile

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ForeSe Build-A-Bear Case Study | Download Now

Case Study: Build-a-Bear Workshop

DESCRIPTION: ForeSee cxMeasure for Stores is helping experiential retailer Build-A-Bear Workshop determine how certain service aspects of the in-store experience impact sales.

TOPICS: Retail & E-Commerce, Stores, Multichannel

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Case Study: Crocs

DESCRIPTION: Multichannel customer experience insights gained from ForeSee play a fundamental role in shoemaker Crocs’ customer-centric culture and inform the company’s retail strategy at the highest organizational levels.

TOPICS: Retail & E-Commerce, Stores, Web, Contact Center, Multichannel

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Case Study: 3M

DESCRIPTION: ForeSee data helps 3M identify key audience segments and measure and quantify the impact customer experience improvements have on purchase decisions.

TOPICS: Consumer Products, Web

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Case Study: U.S. Bank

DESCRIPTION: U.S. Bank uses ForeSee data to better understand what its customers expect from its web and mobile channels to make meaningful improvements that drive customer satisfaction.

Topics: Financial Services, Web, Mobile, Multichannel

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Case Study: Nutrisystem

DESCRIPTION: Nutrisystem’s website serves as its primary source of revenue and customer acquisition. Discover how ForeSee cxMeasure for Web and cxReplay helped Nutrisystem’s e-commerce team strategically and tactically identify top priorities for improving customer experience.

TOPICS: Consumer Products, Retail & E-Commerce, Web, cxReplay

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Case Study: Stream Energy

DESCRIPTION: ForeSee cxMeasure for Contact Center helps Stream Energy uncover important customer experience insights and drive agent performance.

TOPICS: Consumer Products, Telecom & Utilities, Contact Center

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Video Case Studies


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Case Study: StubHub

DESCRIPTION: StubHub leverages ForeSee cxMeasure for Mobile to drive channel strategy changes and increase satisfaction for their mobile users.

TOPICS: Retail & E-Commerce, Mobile

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pear-tree-greetings-logoCase Study: Pear Tree Greetings

DESCRIPTION: Pear Tree Greetings uses ForeSee cxMeasure for Web to make data-driven decisions about pricing strategies that led to increased order sizes and a 15% increase in revenue overall.

TOPICS: Retail & E-Commerce, Web

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adobe-logoCase Study: Adobe

DESCRIPTION: Adobe Systems uses ForeSee cxMeasure for Web and ForeSee’s usability services to supplement behavioral data and create a more customer-focused website experience.

TOPICS: Consumer Products, Web

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hickory-farms-logoCase Study: Hickory Farms

DESCRIPTION: Hickory Farms uses ForeSee cxMeasure across customer touch points to create consistency, inform their omnichannel strategy and increase sales.

TOPICS: Consumer Products, Web, Stores

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Case cars-com-logoStudy: Cars.com

DESCRIPTION: Cars.com works with ForeSee to measure customer segments consistently, micro-target tactical changes and shape strategic direction.

TOPICS: B2B, Customer Relationships

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