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Case Study: Barclays

barclays_cs_coverLondon-based Barclays has made it their mission to be customer-obsessed. The multinational banking and financial services company recognizes the value of understanding and responding to its 48 million global clients across their multi-channel customer journey.

Discover how Barclays uses ForeSee’s predictive VOC measurement system to obtain actionable CX insights from desktop, smartphone, and tablet users and understand how digital changes will impact customer satisfaction – even before those changes are made.