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Case Study: Ideal Shopping

ideal_coverIdeal Shopping Direct, one of the U.K.’s top home shopping retailers, sells a wide range of products online and via TV channels that reach 25 million homes. The company identifies communication with customers through telephone ordering as a major component of its business. With its contact center based in India, the retailer wanted to ensure offshore sales agents understood all expectations for providing great customer service. Find out how ForeSee helped Ideal Shopping add a new level of certainty to its strategy by providing a solution for CX measurement, which gave the company direct insights from its customers to learn how effectively the telephone ordering process met their needs and expectations.