Resources

Customer Experience Webinars

Upcoming Webinars

Details coming soon!


On-Demand Webinars

View recorded webinars on measuring and managing the customer experience from ForeSee.

30 Minute Mobile Makeover: 5 Best Practices for a Beautiful Mobile Experience

DESCRIPTION: Give us 30 minutes and we’ll set you on a path to a mobile makeover by sharing five best practices for creating a truly beautiful mobile experience for your customers. This brief webinar offers expert insights into today’s mobile-savvy consumers and how they want—and expect—a mobile experience that meets their needs as well as any other channel. Discover how you can give consumers what they want by building a “beautiful” mobile experience that also drives business results.

TOPICS: Mobile

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Innovating Analytics: Gaining a Competitive Advantage in a Customer-Driven World

DESCRIPTION: ForeSee’s Randy Kish shows retailers how a comprehensive system of metrics can eliminate information silos and support confident, fiscally responsible decision-making in today’s complicated multichannel, multi-device world.

TOPICS: Multichannel, Retail & E-Commerce

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Seize the Opportunity: How to Compete on Customer Experience in the Digital Age

DESCRIPTION: Research has shown that consumers choose companies with customer experiences that meet — or exceed — their expectations. But how do you discover what’s really important to your website visitors and implement a systematic method to advance the experience based on those insights? In this webinar, John Lovett, a veteran industry analyst and digital measurement expert, offers strategies that can give you a competitive edge by combining customer experience data with observation of site visitors’ key digital interactions.

TOPICS: Web, cxReplay

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