Resources

Customer Experience Resources

On-Demand Webinars

View recorded webinars on measuring and managing the customer experience from ForeSee.

Innovating Analytics: Gaining a Competitive Advantage in a Customer-Driven World

DESCRIPTION: ForeSee’s Randy Kish shows retailers how a comprehensive system of metrics can eliminate information silos and support confident, fiscally responsible decision-making in today’s complicated multichannel, multi-device world.

TOPICS: Multichannel, Retail & E-Commerce

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Seize the Opportunity: How to Compete on Customer Experience in the Digital Age

DESCRIPTION: Research has shown that consumers choose companies with customer experiences that meet — or exceed — their expectations. But how do you discover what’s really important to your website visitors and implement a systematic method to advance the experience based on those insights? In this webinar, John Lovett, a veteran industry analyst and digital measurement expert, offers strategies that can give you a competitive edge by combining customer experience data with observation of site visitors’ key digital interactions.

TOPICS: Web, cxReplay

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