Customer Experience Webinars

Upcoming Webinars

May 1, 2016-Jun 30, 2016

Getting the Digital Citizen Experience Right

2:00 p.m. EST

Join us for the results of the ForeSee E-Government Satisfaction Index – the definitive quarterly study of citizen satisfaction with digital government. This is the 50th consecutive quarter that ForeSee has studied more than 100 federal government websites in the United States, using its patented and systematic approach to Customer Experience (CX) measurement. Learn what high performing sites are doing to drive outcomes that are good for both citizens and government and what 7 steps you can take to put a successful customer service plan in place that helps your organization better serve citizens.

On-Demand Webinars

View recorded webinars on measuring and managing the customer experience from ForeSee.

5 Best Practices for Increasing Marketing Effectiveness with Ratings & Reviews

DESCRIPTION: Our product experts share five practical ways you can expand the impact of your voice of customer measurement program while improving your online reputation and marketing effectiveness. You’ll come away with an understanding of how taking a proactive approach to soliciting and publishing ratings & reviews can improve brand visibility as well as inspire consumer confidence.

TOPICS: Ratings & Reviews, Web

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Omnichannel Success: How Disney Offers Guests a Unified Customer Experience

DESCRIPTION: The name Disney is synonymous with a superior Guest experience. In this recorded webinar from February, 2015, Steve Fryer—Director, Guest Services, Disney Consumer Products, Disney Store North America—shares how Disney uses ForeSee’s multichannel customer experience analytics to provide that renowned experience seamlessly across digital and store channels.

TOPICS: Web, Stores, Multichannel, Retail & E-Commerce

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30 Minute Mobile Makeover: 5 Best Practices for a Beautiful Mobile Experience

DESCRIPTION: Give us 30 minutes and we’ll set you on a path to a mobile makeover by sharing five best practices for creating a truly beautiful mobile experience for your customers. This brief webinar offers expert insights into today’s mobile-savvy consumers and how they want—and expect—a mobile experience that meets their needs as well as any other channel. Discover how you can give consumers what they want by building a “beautiful” mobile experience that also drives business results.

TOPICS: Mobile

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Innovating Analytics: Gaining a Competitive Advantage in a Customer-Driven World

DESCRIPTION: ForeSee’s Randy Kish shows retailers how a comprehensive system of metrics can eliminate information silos and support confident, fiscally responsible decision-making in today’s complicated multichannel, multi-device world.

TOPICS: Multichannel, Retail & E-Commerce

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Seize the Opportunity: How to Compete on Customer Experience in the Digital Age

DESCRIPTION: Research has shown that consumers choose companies with customer experiences that meet — or exceed — their expectations. But how do you discover what’s really important to your website visitors and implement a systematic method to advance the experience based on those insights? In this webinar, John Lovett, a veteran industry analyst and digital measurement expert, offers strategies that can give you a competitive edge by combining customer experience data with observation of site visitors’ key digital interactions.

TOPICS: Web, cxReplay

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