The name Disney is synonymous with a superior Guest experience. Join ForeSee and Steve Fryer—Director, Guest Services, Disney Consumer Products, Disney Store North America—to learn how Disney uses multichannel customer experience analytics to provide that renowned experience seamlessly across digital and store channels.
View recorded webinars on measuring and managing the customer experience from ForeSee.
DESCRIPTION: Give us 30 minutes and we’ll set you on a path to a mobile makeover by sharing five best practices for creating a truly beautiful mobile experience for your customers. This brief webinar offers expert insights into today’s mobile-savvy consumers and how they want—and expect—a mobile experience that meets their needs as well as any other channel. Discover how you can give consumers what they want by building a “beautiful” mobile experience that also drives business results.
DESCRIPTION: ForeSee’s Randy Kish shows retailers how a comprehensive system of metrics can eliminate information silos and support confident, fiscally responsible decision-making in today’s complicated multichannel, multi-device world.
TOPICS: Multichannel, Retail & E-Commerce
DESCRIPTION: Research has shown that consumers choose companies with customer experiences that meet — or exceed — their expectations. But how do you discover what’s really important to your website visitors and implement a systematic method to advance the experience based on those insights? In this webinar, John Lovett, a veteran industry analyst and digital measurement expert, offers strategies that can give you a competitive edge by combining customer experience data with observation of site visitors’ key digital interactions.
TOPICS: Web, cxReplay