Apparel and accessories retailers have long understood the critical importance of setting trends, but the winners in this ultra-competitive marketplace are those who truly grasp that improving customer experience is the front line in the battle for business growth.
Consumers of apparel and accessories in particular are complex, multi-device creatures, as 42% of website shoppers also shop in store, and 43% shop on mobile. Additionally, 53% of shoppers are not loyal to a particular apparel retailer.
Learn how apparel and accessories retailers can compete — and win — on customer experience in ForeSee’s latest report: Customer Experience with Apparel & Accessories Retailers, featuring CX data and insights from a subcategory of the most recent ForeSee Experience Index, Retail Edition. Download your copy of the report today.