Resources

The ForeSee Experience Index (FXI)

2013 U.S. Retail Edition

The ForeSee Experience Index (FXI): 2013 U.S. Retail Edition is based on data gathered during 2013’s holiday shopping season and features company-level and channel-specific customer satisfaction analysis for the top 100 U.S. retailers. The report’s revealing findings from more than 67,700 customer surveys allow for comparisons of both aggregate satisfaction and satisfaction with individual retailers at the company and channel level.

Retailers listed in this report include Amazon, Dell, L.L.Bean, Apple, QVC, Keurig, Costco, Ralph Lauren, Victoria’s Secret, Barnes & Noble, eBay, Groupon, Family Dollar, Best Buy, Toys“R”Us, zulily and others.