Resources

The ForeSee Experience Index (FXI)

Top 100 Brands Edition

The ForeSee Experience Index (FXI) offers a comprehensive picture of how today’s customer experiences with the top 100 brands are predictive of companies’ future business success. The FXI quantifies customer experience by calculating satisfaction scores for each of the 100 brands on a 100-point scale, as well as three key measurements that are predictive of future behavior – retention, upsell and recommend.

75,000 surveys were gathered for this report during Q1-Q3 of 2013 and analyzed using the ForeSee methodology. The report features scores for American Express, Apple, Amazon, Coca-Cola, Cisco, Facebook, Gillette, Honda, Google, Microsoft, Morgan Stanley, Oracle and others.