There was a time when consumers used travel agencies to research, plan, and purchase their travel. The Internet changed that forever. Now mobile technology, like smartphones and tablets, is making that process even more convenient for consumers. Delivering a quality mobile experience matters.
The ForeSee Mobile Satisfaction Index: Travel Edition is a study of the mobile experiences offered by 25 major airlines, hotels, online travel agencies, and car rental companies. See which travel categories and which service providers are delivering great customer experiences, and where work remains to be done.