Measure and improve the customer experience at every step of the journey.
Empower fast, smart action and move the needle on CSAT and NPS with Verint Experience Management.
Watch How CX Programs are Improving Operations
Move Beyond the Survey
Surveys alone are no longer enough. You need direct, indirect, and unstructured data across all touchpoints to drive business results.
Automate Analysis
No more manual, time- intensive, error-prone analysis. Leverage AI and automation to collect, analyze, and prioritize.
Connect Silos to Drive Action
Develop a unified improvement strategy that involves executives, operational heads, and channel managers.
The world’s top brands use Verint Experience Management to increase satisfaction, loyalty and recommendations.
Insights
Verint Experience Index Retail Report 2022
Verint Experience Index: Health Insurance 2021
See how 25 of the top health insurance companies in the U.S. rank on CSAT and NPS, what factors impact member satisfaction, and which engagement channels members prefer.
Verint Experience Index: Banking 2021
See how 15 of the top banks in the U.S. rank on CSAT and NPS, why customers have become more omnichannel than ever during the pandemic, and how and when customers like to go digital first.
Experience Quality: A New CX Framework
This ebook is for strategic decision makers—executives, heads of operations, and channel managers—and lays out a unified strategy for improving CX that also raises satisfaction and boosts business benefits.
Verint Experience Index: E-Gov H1 2020
See which sites and apps deliver great citizen experiences, CSAT rankings for 100 agencies, and how COVID-19 impacts the public sector.
Verint Experience Index: Electric Utilities
See how electric utilities rank on satisfaction, why great experiences boost retention and ROI, and how providers are overcoming COVID-19 challenges.