ForeSee regularly presents insightful webinars on measuring and managing the customer experience geared toward a variety of industries and channels.
You can also view recordings of previous webinars in our resources section.
When measured right, CX is a proven predictor of future financial performance. But to succeed today, retailers (and non-retailers alike) must understand customer needs, expectations, and attitudes across the entire customer journey. Learn which retailers are winning on customer experience and which are falling behind, and discover strategic and tactical CX insights about the changing retail landscape to help you drive business results throughout the whole year.
Join us for a lively discussion with Jason Huffman, Vice President, Director of Customer Experience at Union Bank & Trust. Jason will share his insights on strategies for CX success, and what’s needed for retail banks to compete and differentiate. The live webinar will last 30 minutes and will conclude with time for Q&A hosted by ForeSee VP of Sales, Chris Joyce.