Our team includes some of the most seasoned executives and CX experts in the industry. They guide our corporate strategy, uphold our values, and grow our business with an eye for what’s best for our clients and our employees.

Jay Sinder

General Manager

Jay brings 20 years of operational and financial experience to ForeSee, gained at public and private software and technology companies. Prior to ForeSee, Jay was CFO at compliant hosting provider ByteGrid. He also served as CEO at CoreLink Data Center after first serving as the company’s CFO. Jay also held CFO roles at Hostway Corporation and Focal Communications Corporation.He is on the board of directors and serves on the audit committee for telecommunications company PCTEL, Inc. (NASDAQ: PCTI). Jay holds a B.S. from University of Michigan in Mathematics and Statistics and an MBA from the University of Chicago.

Karen Maloney

Vice President, Client Success

Karen oversees implementation, support, and professional services functions at ForeSee. She leads a team analysts, client success managers, and usability experts to ensure ForeSee solutions exceed customer expectations—from contract and strategy development to implementation and renewal. With an instinct for understanding business needs and building relationships, she has been instrumental in growing and managing ForeSee’s support team of technology and customer-success professionals. Karen has been with ForeSee since 2016, bringing deep expertise in the customer-experience industry honed through her customer-success management roles in a large IT consulting firm and two mobile technology organizations. Karen earned her BS in information technology from the University of Phoenix.

Eric Head

Vice President, Sales

Eric joined ForeSee at its inception in 2001 and today leads new business efforts for the company. During his tenure, he has been a central figure in establishing the ForeSee sales engine, building the company’s core base of clients, building the company’s presence in the UK and Europe, and developing strategic partnerships. Eric also introduced ForeSee’s offline business including Store and Contact Center channels and is a frequent speaker on customer experience measurement. He earned a B.S. degree (Marketing) from Miami University and an MBA (Strategy & Marketing) from the University of Michigan.

Tamika Bryant-Cromer

Vice President & General Counsel

Tamika oversees ForeSee’s legal department including the team that negotiates client and vendor contracts. She works closely with our product, support, and security departments on privacy and data security. She has 15 years of corporate finance and compliance experience and has been with ForeSee since 2013. Tamika serves on several nonprofit and educational boards. She earned her BS in Criminal Justice from Wayne State University and her JD from the University of Detroit Mercy School of Law.

Shannon Latta

Vice President, Marketing & Communications

Shannon is a master communicator and marketing leader with 25 years of experience in positioning, communications, and content strategy. She was most recently Chief Operating Officer at Altimeter Group – a top independent research firm – where she was responsible for day-to-day operations, and sales and marketing. Previously, she was Senior Consultant at Firebrick where she was a strategist and project leader for high-stakes client engagements ranging from positioning and new business models to sales enablement and cross-selling initiatives. Shannon spent 17 years as a partner helping build Horn Group — one of the most enduring PR agency brands in the tech industry. She’s led hundreds of companies through messaging, launch, and results-oriented communications programs. She earned a BA in Communications at Mill College, Oakland, CA.

ForeSee was founded in 2001 and built on scientific methodology developed at the University of MichiganToday we work with more than 2,000 clients across all industries, including 70% of the Internet Retailer Top 100 and 50% of the Fortune 100/500.

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