Below, you’ll find a constantly-updated list of our latest press releases. Click on a title to view the full version.
Voice-of-customer leader ForeSee has released the 54th edition of its quarterly study exploring citizens’ experience with federal e-government, including websites and mobile apps.
ForeSee announced the release of the retail industry’s first measurement squarely focused on identifying and solving retailers’ growing challenges with understanding non-purchasing behavior.
ForeSee today announced the appointment of Justin Mason as Global Vice President of Professional Services.
Results of the 12th annual ForeSee Experience Index (FXI) have identified the top brands for retail customer experience this holiday season.
Despite a tumultuous election cycle, satisfaction with online government services has held steady, but past presidential transitions have caused incremental satisfaction drops.
ForeSee Introduces ForeSee CX Suite to Give Executives the First Unified View of the Customer Experience
Building on ForeSee’s distinguished measurement model, ForeSee CX Suite consolidates customer experience measurement tools, data, and insights into a unified suite.
ForeSee today announced that Teleflora has experienced increases in sales caused directly by customer experience improvements made after implementing ForeSee.
ForeSee has released details of its August 2016 Retail Benchmark, a yardstick that retailers can use to determine whether the experience they are providing is exceeding or falling short of industry averages and customer expectations.
ForeSee Client MSC Industrial Supply Wins Top Honor in B2B E-Commerce in Internet Retailer Excellence Awards
Internet Retailer has announced the winners of their second annual Internet Retailer Excellence Awards, including ForeSee clients MSC Industrial Supply and Sephora, as winners in two categories. MSC Industrial Supply, the leading North American distributor of metalworking and maintenance, repair and operations products and services, received the highest honor in its category: B2B E-Commerce in Internet Retailer Excellence, and Sephora won the Mobile Commerce Award.
ForeSee, the pioneering leader in Voice of Customer solutions, today announced the appointment of Ryan Grace as Senior Vice President, Worldwide Sales. The company also announced two other new additions to its sales leadership team to support its aggressive growth plans.
ForeSee Feedback, a self-service application allowing companies to create and deploy short surveys to provide comments and personal insights about their online and mobile experiences, now has integration with our popular Replay technology. This makes ForeSee Feedback the first product to combine customer experience feedback with real-time session replay capabilities in a single-vendor solution.
ForeSee Study Reveals that Citizen Satisfaction with E-Government Rivals Private Sector Customer Experience
ForeSee today released its 50th consecutive E-Government Satisfaction Index revealing that citizen satisfaction with digital government is high and rivals private sector customer experience. The study ranks 101 federal websites to measure the effectiveness of their customer experience efforts and highlight key areas for improvement. ForeSee collected more than 185,000 responses for the fourth quarter 2015 and has measured 10 million responses over the 12 years of its index.
ForeSee, the pioneering leader in Voice of Customer (VOC) solutions, today announced that it will reveal its new product roadmap at the ForeSee Summit, where customer experience leaders from hundreds of the world’s leading companies will gather to share best practices and business outcomes of their CX initiatives. The company also announced Adam Grant as the keynote speaker at the 10th annual Summit, which takes place on May 3-5, 2016 in Palm Desert, California.
T-Mobile Improves Its Mobile and Web Customer Experience with ForeSee’s Advanced Voice of Customer Solution
With ForeSee, T-Mobile USA has a multichannel view of its customer experience across web, mobile, and telesales. Keeping pace with an evolving customer landscape, T-Mobile USA has quadrupled its subscriber base over the past 10 years. Learn how.
ForeSee Announces New Executive Hires To Lead Strategy and Product Innovation for Its Market-Leading Voice of Customer Solutions
ForeSee, the pioneering leader in Voice of Customer solutions, today announced the appointments of Lenny Nash as Chief Strategy Officer and Kaj van de Loo as Vice President of Engineering. Nash and van de Loo will work together to advance ForeSee’s product strategy, quickly grow its world-class engineering team, and deliver innovative VOC solutions to its customers.
Nordstrom, The Home Depot, Sephora, Vans, LoveSac, Fossil, Zulily Turn to ForeSee to Measure and Improve Their Customer Experience
The dominant player in the retail industry for customer experience measurement, ForeSee has a strong presence at NRF’s Big Show 2016. Drawing on the findings in the recent ForeSee Experience Index, VP of Marketing Eric Feinberg, will give a detailed and insightful retail customer experience presentation on what the modern consumer expects and how retailers can execute to meet consumer demands.
ForeSee, the leader in Voice of Customer solutions, today announced that its Board of Directors has appointed Pete Daffern as Chief Executive Officer.
Annual ForeSee Experience Index Measures Consumer Trends and Customer Experience From Top 50 U.S. and Top 25 U.K. Retailers
The ForeSee Experience Index examines the drivers and inhibitors of digital and in-store customer experience, then translates those findings into actionable insights for retailers.The index, based on more than 40,000 consumer surveys gathered from the top 50 U.S. and 25 U.K. retailers, addresses the retail customer experience across web, mobile, and in stores over the course of the holiday shopping season.
US Citizens Prefer E-Government to Overall Government, According to ForeSee E-Government Satisfaction Index
The ForeSee E-Government Satisfaction Index Q3 2015 shows that online government outperforms overall government in citizen satisfaction. The ForeSee E-Government Satisfaction Index reports quarterly to assess customer experience data across more than 100 federal government websites, in addition to mobile sites and apps, and enables agency leaders to identify which web and mobile improvements will most impact future usage and recommendations.
ForeSee Shares Initial Key Findings in Report Highlighting Customer Experience Among Top Retailers During the Holidays
ForeSee today announced the initial findings of the ForeSee Experience Index 2015 (FXI). The index, which is based on more than 20,000 consumer surveys gathered for the top 50 U.S. and 25 U.K. retailers, addresses the retail customer experience across web, mobile, and in-store over the course of the shopping season. The FXI has been the definitive study on the current state of retail customers for more than a decade. Using ForeSee’s proven methodology to measure customer satisfaction, the FXI gives deep insights into consumer trends and behavior habits. This year’s FXI has added new questions to the survey to better capture trends emerging by current events, including whether or not retailers should be open on Thanksgiving Day and whether or not consumers would use drone delivery for packages if it was an available service.
Two new products are expanding the ForeSee VOC Platform: ForeSee Feedback and Sentiment Analytics. They accelerate increased insight into the customer experience by offering marketing and analytical leaders more autonomy and control in gathering and understanding their VOC data.
Feedback brings real-time insights stemming from customer reactions after experiencing a brand’s web, mobile or tablet site, and ForeSee Sentiment Analytics allows brands to deeply understand and act upon the intensity of the customer experience based on the analysis of open-ended comments in the context of a predictive and prioritized framework.
ForeSee’s Q2 2015 E-Government Satisfaction Index Reveals First Decline in Mobile Satisfaction, Dropping Three Points
In ForeSee’s Q2 2015 E-Government Satisfaction Index, many agency sites with improved scores saw traffic increases driven by current events in the U.S., such as the a debate around immigration reform, the wave of retiring baby boomers and even the availability of rare coins from the U.S. Mint. Meanwhile, for the first time since the company began tracking mobile satisfaction, survey data showed a significant decline, suggesting that rising citizen expectations related to mobile drove the metric down three points.
Like Mother Like Father? New VOC Research from ANSWERS Reveals Price Is King for Mother’s Day Shoppers
Intelligence gathered in the weeks leading up to the 2015 Mother’s Day shopping season from thousands of consumer feedback responses collected across participating retailers’ web, mobile and in-store channels suggest that price remains the chief consideration when purchasing gifts for mom and offer insights into the customer experience that can help retailers optimize the Father’s Day gift-purchasing cycle.
The 2015 Answers Summit gave attendees an exclusive first peek at Answers’ upcoming voice of customer platform products, including text analytics, sentiment analysis, enhancements to its customer experience analytics, and its groundbreaking feedback tool.
ForeSee’s latest e-government research for Q1 of 2015 shows mobile citizen satisfaction increased two points to 79 compared to the previous quarter, registering higher ratings than several key private sector verticals. Despite these gains, federal agencies as a whole failed to meet digital expectations as the overall satisfaction score declined to 74.7 from 75.1 in Q4 2014.
Answers Corporation Honored As Top Technology Company in the St. Louis Business Journal 2015 Innovation Awards
Answers Corporation was selected as an honoree for the St. Louis Business Journal’s second annual Innovation Awards in the Technology category. These awards recognize industry-leading professionals and companies that are the force behind the St. Louis startup community’s advancement.
The ForeSee 2014 Q4 E-Government Satisfaction Index Underscores Rising Importance of Digital Channels in Serving Citizens
The ForeSee E-Government Satisfaction Index for Q4 2014 finds websites for the Social Security Administration once again outperform private-sector companies Amazon and Apple in citizen satisfaction while IRS.gov saw a significant satisfaction boost just in time for tax season.
Answers Corporation placed 11th on Forbes’ 2015 list of America’s Most Promising Companies, an annual ranking of 100 companies based on sales and hiring growth, quality of management teams and investors, market size and key partnerships.
Answers™ Scientifically Proves the Direct Causal Relationship Between Employee Engagement and Retail Sales at NRF 2015
By applying ForeSee’s causal modeling methodology, Answers was able to derive the numerical impact of employee engagement on customer satisfaction, thus offering quantifiable proof that employee engagement has a direct, positive effect on customer satisfaction.
Answers™ Experience Index (AXI): 2014 U.S. Retail Report Finds Amazon Falling Back to the Pack in Customer Satisfaction
For a decade, The Answers™ Experience Index (formerly called the ForeSee Experience Index) has been the definitive annual study of the current state of the retail customer experience. This year’s report takes a broader view of the marketplace, measuring customer experience with the largest retailers in the United States, as recognized this year by Internet Retailer’s Top 500 web and mobile commerce sites and NRF Stores Top 100 Retailers.
New Research from Answers™ Establishes Quantifiable Link Between Retail Employee Engagement, Customer Satisfaction and Sales
Answers Corporation will debut research that offers quantifiable proof of the causal relationship between retail store employee engagement and customer satisfaction at the National Retail Federation’s (NRF) Annual Convention & EXPO, nicknamed “Retail’s BIG Show,” on January 11th and January 13th at 10:15 am.
Groundbreaking Employee Experience Measurement from Answers™ Brings Predictive Science to Workplace Analytics
The new Answers™ Employee Experience Measurement product leverages ForeSee’s patented predictive methodology to gauge employee satisfaction using key drivers, such as workload and compensation, to numerically quantify the impact each driver will have on employee engagement. This equips human resource executives with the ability to accurately and reliably prioritize initiatives to improve employee engagement.
By applying ForeSee’s patented experience analytics methodology, time-tested through more than 100 million consumer surveys, the Answers™ American Employee Study was able to identify the unique factors that drive employee engagement and satisfaction.
Approaching Black Friday, Amazon.com Nearly Dethroned by Other Leading Retailers as King of Online Customer Satisfaction
Preliminary findings from the Answers™ Experience Index (AXI): 2014 U.S. Retail Report, a multichannel, customer experience study that will be published in mid-December, show Amazon is once again leading in online customer satisfaction, but its leadership is eroding.
Answers Congratulates L’Oréal Paris’ Annamarie Bermundo, Honored Among 1to1 Media’s Customer Champions
Answers Corporation congratulates Annamarie Bermundo, Assistant Vice President of CRM and Digital Platform Development at L’Oréal Paris USA, on being named one of 12 1to1 Media Customer Champions for 2014.
ForeSee’s 2014 third-quarter E-Government Satisfaction Index includes citizen satisfaction scores for more than 100 federal websites, comparisons to private-sector satisfaction scores and details on citizens’ expectations for federal mobile sites.
CX Integrate enables clients to marry ForeSee customer experience data with the Salesforce.com platform for a much more comprehensive view of their customers.
ForeSee E-Government Satisfaction Index: Satisfaction Scores in Q2 Improve As Federal Websites Begin to Meet the Multichannel Demands of Today’s Multi-Device Citizens
ForeSee’s latest e-government research shows citizen satisfaction with federal web and mobile sites is on the rise, with some government websites scoring higher in satisfaction than comparable private-sector websites.
David Karandish, Chief Executive Officer of Answers Corporation, received a Silver Stevie® Award for Executive of the Year in the Business Services category at the 12th Annual American Business Awards. The American Business Awards are the nation’s premier business awards program, honoring many of the world’s most respected executives, entrepreneurs, innovators and business educators.
ForeSee Research Reveals E-Government Citizen Satisfaction Continues Slow Decline, Still Outperforms Private Sector in Q1
ForeSee’s latest report provides a comprehensive reflection of citizens’ experience with the digital arm of the federal government and includes citizen satisfaction scores for more than 100 federal websites, comparisons to private-sector satisfaction and details on federal mobile expectations.
ForeSee congratulates two of its clients – OppenheimerFunds Inc. and Cars.com – for each winning a prestigious 2014 Global Contact Center Award from the International Customer Management Institute (ICMI). The companies use ForeSee’s cx360 Customer Experience Analytics platform to achieve excellence in their respective contact center operations.
ForeSee Named “Technology Partner of the Year,” Wins 2014 Gold Stevie® Award for Sales & Customer Service
ForeSee received a Gold Stevie Award for Sales and Customer Service, the top prize in the 2014 Technology Partner of the Year category, for its innovative customer experience measurement and predictive analytics platform that helps clients save hundreds of millions of dollars by delivering analytically driven recommendations that result in measurably better customer experiences.
TMC’s CUSTOMER magazine named ForeSee Replay for Mobile a 2014 Product of the Year. ForeSee Replay for Mobile is the first software-as-a-service solution to analyze how individual consumers engage on mobile sites and apps through real-world session replay videos.
Answers Corporation Announces Acquisition of ForeSee Results, Inc. to Provide a Complete Customer Life Cycle Solution
Answers Corporation, a leading provider of cloud-based solutions that enhance customer acquisition and brand engagement, has acquired ForeSee Results, Inc., the leader in customer experience analytics. Acquiring ForeSee enables Answers to provide a full suite of solutions that span the customer life cycle — from optimizing customer acquisition to analyzing the customer experience to predicting future customer behavior.