Act with Certainty

The ForeSee blog for CX professionals and the Voice of Customer community.

About Chris Stroud

Chris Stroud is UK Regional Manager and a customer experience expert in the retail and finance sectors. Chris has 7 years experience working in the retail and fulfillment sector, and has been with ForeSee since 2011. He has a B.A in history from Royal Holloway, University of London and loves carpentry, rock climbing, and talking about customer experience.

Read posts by Chris Stroud below.

The Problem With Dropshipping: CX Consistency

A customer buys from you online, the item gets delivered, and (as far as you know) everything went to plan. Yet, that same customer never returns to buy again. Sound... More

Categories: Insights Retail