Act with Certainty

The ForeSee blog for CX professionals and the Voice of Customer community.

ForeSee Blogger Drew Hale

About Drew Hale

As ForeSee’s cxReplay specialist, Drew Hale is responsible for sales strategy and development of ForeSee’s cxReplay product. He draws on 4 years of experience as a Senior Satisfaction Research Analyst at ForeSee to understand clients’ business goals and research objectives. Drew helps ForeSee clients implement measures across multiple channels to capture the complete customer experience. He holds a BBA from the University of Michigan – Flint.

Read posts by Drew Hale below.

Observational Data and the Web Analytics Ecosystem: Part 3

In my first post in the series, I shared a bit about the important role observational data plays in the web analytics ecosystem. In Part 2, I shared a few... More

The Role of Observational Data in the Web Analytics Ecosystem: Part Two

In my last post, I wrote about how I see observational data playing into the web analytics ecosystem. In today’s post, I want to share a few examples from our... More

The Role of Observation in the Web Analytics Ecosystem: Part One

This is the first post in a three-part series. Subscribe to The ForeSee Blog to receive immediate notification of parts two and three. If you want to improve something, you... More