Act with Certainty

The ForeSee blog for CX professionals and the Voice of Customer community.

About Dave Lewan

Dave Lewan is responsible for managing the organization focused on the public sector, including federal and state government departments and agencies, non-profit organizations, associations and higher education institutions. He is charged with defining strategy and leveraging internal resources to initiate new business opportunities while delivering to existing ForeSee public-sector clients. Dave is also responsible for ForeSee’s growing Canadian business including public and private sectors. In 2016, Dave will serve as ForeSee liaison with the Partnership for Public Service for the Center for Presidential Transition, in an effort to educate some 4,000 appointees who will enter into the federal government from the private sector as part of the new administration. Prior to joining ForeSee in 2009, Dave led in key strategic areas at ADP, SalesLogix, Ultimate Software and Ceridian. Dave graduated from the University of Minnesota with a degree in speech communications.

Read posts by Dave Lewan below.

How better digital services can result in agency savings | Nextgov

Citizen Experience

The path to more conservative government spending lies in collecting and analyzing citizen experience data. This isn’t hyperbole or exaggeration, but rather a foregone conclusion with nearly two decades of research to back it up. And Congress seems to agree the introduction of the Federal Agency Customer Experience Act of 2017, a new piece of bipartisan legislation, is aimed at simplifying the process agencies go through to gather public feedback about their customer service. More

Categories: Government Insights

Citizen Experience is off to a good start under Trump (report)

Citizen Experience Measurment

When the Trump administration released its proposed budget a month ago, analysts discerned an overarching theme: efficiency and cost cutting. The path to achieving that requires a focus on measuring and collecting data about the citizen experience. Fortunately, the state of digital government services is strong, with steps being taken to ensure even greater improvement going forward. More

New report: E-Gov should be driven by data, not politics

It’s crucial that decisions about changes to federal websites be directed by data, not by politics. For the last 16 years, the principle of data-driven digital experiences has been the... More

E-Gov satisfaction remains virtually unchanged despite a turbulent election season

Calling the 2016 Presidential election season “turbulent” would be a modest way of describing it, many may agree. But despite that, citizens’ satisfaction with online government services remains high, according... More

Why citizen satisfaction matters: The 52nd E-Government Satisfaction Index

If federal agencies can deliver a satisfactory experience to citizens who use their digital services, the likelihood of desired outcomes is increased. In other words, you have a better chance of... More